HR Employee Services Team Lead/ Lider/ Liderka zespołu ds. obsługi pracowników

<p>At Amentum, we're not just solving problems — we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you're passionate about making a real impact and want to be part of a community that values diversity and ethical excellence, this is the place where your ambition can thrive. We believe success comes from continuously pushing boundaries and working together to deliver on our promises. We embrace challenges with confidence and are dedicated to creating a secure and vibrant future for all. If you're ready to join a team that values your unique perspective and is committed to your safety, well-being, and professional growth — we’d love to hear from you.</p><p><br/>For our team in Krakow we are seeking a <b>HR Employee Services Team Lead/ Lider/Liderka zespołu ds. obsługi pracowników</b></p><p></p><p>The selected candidate will be employed by Critical Mission Solutions Sp. z o.o., part of Amentum.</p><p></p><p>The purpose of this role is to lead and support the daily operations of the Tier 1 Lifecycle teams, ensuring high-quality service delivery and achievement of team objectives. As part of the HR Global Delivery Organization (GDO International), you will work closely with colleagues and stakeholders across Poland, UK, USA, and other countries.</p><p><br/><b>Responsibilities:</b></p><ul><li><p>Direct, administer and control day-to-day Tier 1 teams’ operations and activities.  This currently includes providing Tier 1 support to the UK, Poland and Japan but may grow to include other international countries.</p></li><li><p>Act as the SME for team members, business and other stakeholders regarding process related knowledge.</p></li><li><p>Ensure service delivery that meets all clients’ requirements. Proactively monitor responsiveness and quality of the services delivered by the team, taking corrective action where necessary.</p></li><li><p>Ensure KPI’s and service metrics are achieved through regular monitoring and proactive intervention where required. Monitor team performance and report metrics to management.</p></li><li><p>Provide an excellent customer service experience to all employees and stakeholders.</p></li><li><p>Act as a trouble shooter and escalation point for day-to-day operational issues. Handle escalated cases in a timely manner, follow up on resolution, inform customer, document and capture learning gained.</p></li><li><p>Apply acquired expertise to analyze and solve problems without clear precedent, with guidance and support from the manager.</p></li><li><p>Provide input to streamline processes and procedures within HR Shared Services using best practice, to provide better efficiencies and reduce cost.</p></li><li><p>Participate in the implementation of various improvement initiatives and strategies within the team's scope. Ensure that processes and procedures for the team are in line with policies and guidelines.</p></li><li><p>Actively participate in project planning and implementation - integrate information from a wide range of sources to develop plans and justify decision making process.</p></li><li><p>Participate in, or lead, regional projects aimed at ensuring operational excellence.</p></li><li><p>Promote continuous improvement mindset (leading by example) and operational excellence within the team.</p></li><li><p>Ensure team acts in accordance with the compliance and Data Privacy rules.</p></li><li><p>Provide staff development, supervision, motivation and leadership within the team. Create an inspiring team environment with an open communication culture.</p></li><li><p>Collaborate closely across a diverse set of stakeholders, foster and maintain relationships, and collaborate to ensure high quality of service delivery.</p></li><li><p>Analyze numerical information effectively and use it to make fact-based decisions.</p></li><li><p>Deputise for the GDO Regional Manager as required.</p></li></ul><p></p><p><b>Here Is What You Will Need</b></p><ul><li><p>Several years of people management experience</p></li><li><p>Ability to work under pressure and tight deadlines </p></li><li><p>Excellent leadership skills</p></li><li><p>Excellent organizational, analytical &amp; time management skills </p></li><li><p>Ability to rapidly build and maintain trust </p></li><li><p>Excellent understanding of HR model and organization structure</p></li><li><p>Knowledge of regional policies and associated processes</p></li><li><p>Knowledge of UK and Poland employment practices would be an asset</p></li><li><p>Strong verbal and written communication skills as the position requires direct interaction with clients, senior management and other functional groups and departments</p></li><li><p>Fluency in English (spoken and written)</p></li><li><p>Ability to build positive work relationships and effectively cooperate with different levels management and variou