Customer Service Representative

Company: All Air, Inc.

About Us:

All Air, Incorporated is a distributor of pneumatic and electronic automation components. We’ve been serving New York and New Jersey since 1987.
Like any good distributor, we stock components such as valves, fittings, tubing, etc. Unlike other distributors, however, we take the time to analyze your application and suggest the most effective use of available technologies. We also make value-added solutions available to you in the form of kitted components, pre-assembled manifold assemblies, and tubing harnesses. By letting us concentrate on the things that we do best, we free up your time to concentrate on what you do best – build and ship equipment.


Visit our Website: https://allair.com/


Position Summary
The Customer Service Representative (CSR) is responsible for delivering an outstanding customer experience while supporting the sales team and helping customers find the products and solutions they need. This role serves as a primary point of contact for customers by responding to inquiries, preparing quotations, coordinating orders, and ensuring projects move smoothly from quote through delivery.
The ideal candidate is organized, dependable, customer-focused, and enjoys solving problems. Previous experience with industrial products is helpful but not required. We are looking for someone with a positive attitude, strong communication skills, and a willingness to learn.

Key Responsibilities
Customer & Account Management
• Serve as a primary point of contact for assigned customers and accounts, building strong and responsive customer relationships.
• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Understand customer needs and provide appropriate product, service, and order support.
• Proactively communicate order status, lead times, shipping information, delays, and other relevant updates.
• Resolve customer questions and issues by coordinating with appropriate internal teams, suppliers, and sales representatives.
• Maintain accurate, up-to-date customer, opportunity, quote, and order information in the applicable CRM and ERP systems.
Sales & Quotation Support
• Respond to incoming sales opportunities and inquiries with a focus on delivering solutions and generating sales.
• Prepare accurate and timely quotations for products, equipment, and services based on customer requirements.
• Follow up on open quotations and customer opportunities to support sales growth and conversion.
• Partner with outside sales representatives to support assigned accounts, projects, and business development activities.
• Gather customer requirements and collaborate with suppliers and internal technical resources to help identify appropriate products and solutions.
• Continuously learn our products, services, suppliers, and applications in order to support customer needs confidently.
• Identify opportunities to expand customer relationships and increase sales.
Order & Project Management
• Manage customer orders from entry through shipment, ensuring accuracy and timely execution.
• Monitor open orders and proactively follow up on critical deliveries, backorders, and other potential issues.
• Coordinate with suppliers and internal teams regarding product availability, pricing, lead times, and delivery requirements.
• Maintain visibility of key customer and project milestones and communicate changes or concerns to appropriate stakeholders.
• Support customer-specific requirements, including documentation, portals, inventory programs, and other account needs.
• Coordinate product returns, order corrections, and other post-sale requirements as needed.
• Help identify and resolve delivery, supply chain, and order fulfillment challenges.
Cross-Functional Collaboration
• Partner effectively with outside sales, operations, engineering/technical teams, purchasing, shipping and receiving, finance, and other departments to support customer needs.
• Communicate customer requirements and priorities clearly to internal stakeholders.
• Assist with purchasing, expediting, and supplier coordination activities where applicable.
• Contribute to team initiatives focused on improving customer satisfaction, sales growth, operational efficiency, and overall business performance.
• Take ownership of customer needs by following issues through to resolution and keeping customers informed throughout the process.
Qualifications
• High school diploma or GED required; associate or bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• Prior experience in inside sales, customer service, account management, distribution, manufacturing, or