101301 - Executive Housekeeper

Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full TimeJOB SUMMARY 
The Executive Housekeeping Manager is responsible for overseeing the entire housekeeping department, ensuring that guest rooms and public areas are impeccably clean and well-maintained. This role supports the team by providing strategic leadership, training, and guidance to housekeeping staff, and by implementing and maintaining high standards of cleanliness and presentation throughout the hotel. 

 

ESSENTIAL DUTIES & FUNCTIONS 

Operational Responsibilities 


Oversee and manage the daily operations of the housekeeping department. 
Develop and implement housekeeping policies and procedures. 
Ensure all guest rooms and public areas meet the hotel's cleanliness standards. 


Managerial Responsibilities 


Lead, train, and mentor housekeeping staff. 
Conduct performance evaluations and provide constructive feedback. 
Manage staffing levels, schedules, and labor costs. 


Guest Services 


Address guest inquiries and resolve any issues or complaints. 
Ensure guest satisfaction by accommodating special requests. 


Team Support and Training 


Provide ongoing training and development opportunities for housekeeping staff. 
Foster a positive and collaborative team environment. 


Communication and Reporting 


Communicate effectively with the general manager and other department heads. 
Prepare and submit reports on housekeeping activities and performance. 


Safety & Compliance 


Follow all hotel policies and procedures. 
Adhere to safety standards and maintain a safe working environment. 

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS 


Strong verbal and written communication skills 
Effective time management and problem-solving skills 
Ability to work well with a team and demonstrate attention to detail 
Excellent organizational skills and interpersonal abilities 
Previous experience in a housekeeping management role is required ​​​​​ 


BASICS 


Maintain cleanliness and organization in all work areas 
Display courteous behavior with guests and team members 
Report on any unsafe conditions immediately 
Ensure hotel equipment is in proper working condition 
Perform any additional duties assigned by the supervisor 


 

Physical Requirements 


Sitting: Occasional 
Standing/Walking: Frequent, including walking long distances 
Lifting/Carrying: Up to 50 lbs, such as supplies and equipment 
Other Physical Requirements: Handling, grasping, and crouching as needed 


 

Working Environment 

·        Interior and Exterior - Guest rooms, hallways, and public areas 

 

Education and Experience:

High school diploma or equivalent required; bachelor's degree in hospitality management or a related field preferred; previous experience in a housekeeping management role is required