Operations Coordinator
GuideStar EldercareAbout the role
The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors.
This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.
Essential Job Functions & Responsibilities
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Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.
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Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
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Track and manage vendor invoices to ensure accuracy in billing.
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Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
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Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
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Coordinate project activities and track progress to ensure timely completion.
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Analyze operational data and provide insights for decision-making.
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Assist with clinician licensing as needed.
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Collaborate with President & COO and entire Ops team on special projects.
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Perform other duties as required.
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The Ops Coordinator agrees to work as reasonably scheduled by Company
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Services provided by the Ops Coordinator shall be performed at the Company’s corporate office.
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