Small Account Manager

Small Account Manager

Job Location: Remote, US. You must reside and work in the US for this position.

Job Overview:

We are seeking a motivated and strategic Small Account Manager to manage a large portfolio of smaller sized K–12 district and school accounts, with a focus on renewals, expansion, and customer satisfaction. This role also includes responsibility for identifying and closing new business opportunities within the assigned territory. The ideal candidate is a relationship-builder who thrives on delivering value in a fast paced, high transaction volume environment.

Job Responsibilities:

• Renewal Ownership: Manage the end-to-end renewal process for assigned accounts, ensuring timely and successful contract extensions

• Account Growth: Identify and pursue upsell and cross-sell opportunities within existing accounts by understanding evolving district needs

• New Business Development: Prospect and close new business opportunities within the territory, particularly in adjacent schools or districts

• Strategic Account Planning: Develop and execute account plans that align with customer goals and company objectives.

• Stakeholder Engagement: Build excellent relationships with key decision-makers, including Directors, Curriculum Leaders, and Superintendents

• Consultative Selling: Act as a trusted advisor by understanding customer challenges and reframing solutions to meet their specific needs

• Opportunity Detection: Ability to rapidly assess customer engagement and adoption signals to pinpoint readiness for upsell or cross-sell—leveraging data patterns, product usage, and relationship dynamics to time the next move just right

• Data-Driven Sales: Maintain high-quality sales activity and pipeline hygiene using CRM tools and performance metrics.

• Collaboration: Partner with Customer Success Managers to ensure smooth onboarding, training, and ongoing support for customers

• Proposal Development: Prepare and present professional proposals for renewals, expansions, and new business opportunities.

• Ability to travel 3-4 times a year for key customer events

Job Requirements:

• Minimum of a Bachelor's degree or equivalent experience

• Experience that demonstrates an aptitude for success in an inside sales position

• Dynamic understanding of the K–12 education landscape, including funding cycles and decision-making structures

• Ability to manage multiple priorities, including renewals, upsells, and new business development

• Proven track record of handling a high volume of business through strategic time management and opportunity prioritization to drive results

• Excellent communication and presentation skills, with the ability to tailor messaging to different stakeholders.

• Strategic thinker with a consultative mindset and a passion for solving customer problems

• Experience managing a renewal portfolio while also contributing to new business growth

• Passion for literacy and educational equity, aligned with our mission to “create opportunity for every student through the power of literacy”

Preferred Job Requirements:

• Proven track record of 2+ years of success in both new business development and account management roles

• Experience within the education technology or services space, literacy/reading products highly preferred

• Comfortable with virtual and in-person meetings; willingness to travel occassionally

• Ability to articulate strategies used to retain and expand accounts

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews duri