Senior Systems Engineer

<p>At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.</p> <p>When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. </p> <p><strong> Senior Systems Engineer - Platform Infrastructure SEA</strong></p> <h3><strong>Why We Have This Role</strong></h3> <p>As an engineer working on the Platform Infrastructure team, you will work closely with engineers in multiple disciplines across the company, as well as security, compliance, and operations. You will be heavily involved in the design and implementation of infrastructure and tooling that enables every engineer at Qualtrics. You will be responsible for ensuring that our high-throughput services are able to scale to the demands of the company. You will be responsible for upholding operational excellence, making sure our critical infrastructure is running smoothly and efficiently.</p> <h3><strong>How You’ll Find Success</strong></h3> <ul> <li>Deep knowledge in Linux systems and a variety of open source tooling/technologies.</li> <li>Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams</li> <li>Designing with an eye towards scalability, both in technical measures and organizational processes</li> <li>Possessing a customer-obsessed attitude when working with application teams within the company</li> </ul> <p><strong>How You’ll Grow</strong></p> <p>You will be expected to gain a deep understanding of how applications are run at Qualtrics, ushering the company into the new world of Kubernetes/EKS, and modernizing how applications perform discovery and encryption using a service mesh.</p> <h3><strong>Things You’ll Do</strong></h3> <ul> <li>Influence the way that engineers at Qualtrics running applications through best-in-class tooling, and services</li> <li>You will create, deploy, and operate services that ensure our overall platform exceeds goals for availability, scalability, and performance</li> <li>You will help define how Qualtrics engineers operate containerized workloads</li> <li>You will architect the services and design the best practices for service discovery for all of Qualtrics engineering</li> <li>Participate in periodic on-call responsibilities as part of a global team</li> </ul> <p><strong><em>What We’re Looking For On Your Resume </em></strong></p> <ul> <li>A bachelor's degree in Computer Science, Computer Engineering, or related field</li> <li>5+ years of experience in developing and operating large scale software systems.</li> <li>Proven record of operating large-scale services that serve other developers as your primary customers</li> <li>Skilled at debugging applications within a Linux environment</li> <li>Good understanding of web technologies &amp; protocols e.g. TCP/IP and HTTPExperience with professional software engineering practices (e.g. unit testing, code reviews, design documents)</li> <li>Experience in high-level languages like Go and scripting languages like Bash</li> <li>Experience with container orchestration technologies like Kubernetes (especially EKS) or Nomad</li> <li>Experience with Service Mesh and Service Discovery technologies like DNS, Consul, Cilium, Envoy, etc.</li> </ul> <h3><strong>What You Should Know About This Team</strong></h3> <ul> <li>We work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused container orchestration features.</li> <li>We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering.</li> <li>This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics. We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.</li> </ul> <h3><strong>Our Team’s Favorite Perks and Benefits</strong></h3> <ul> <li>Annual Leave: 25 annual leave days per annum plus an additional day for each year of service (to a max of 5).</li> <li>Private Medical Insurance - health &amp; dental cover for you and y