Client Services Associate

Client Services Associate – Mail Center and Business Services

Job Overview:
The Client Services Associate provides exceptional mail and general business services in the following areas:

• Mail and business services
• Shipping and receiving
• Office supplies: ordering, stocking, and inventory
• Copier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting

Overall, this position requires continuous demonstration of superior customer service and hospitality to all clients and SPS employees while maintaining a professional image of the company.

Duties and Responsibilities:

• Provides top-level customer service and professionalism to all clients and associates during all interactions
• Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages
• Mailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier
• Acts as point of contact for company personnel on mail/business services inquiries
• Performs daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT
• Submitting and completing work order requests from the work order software system
• Maintains the mail center area in a neat and orderly fashion
• Monitors and replenishes mail service supplies on all floors
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
• Cross-training to learn all aspects of the mail services team and assists others with cross-training
• Builds and maintains professional relationships with customers and other teams
• Possible driving involved; requires a valid driver’s license and clean motor vehicle record
• Follows and adheres to all safety protocols and policy/procedure expectations
• Other duties as assigned by manager or supervisor

Competencies:

• Strong verbal and written communication skills
• Excellent customer service and hospitality skills
• PC skills, MS 365 knowledge, SharePoint document management, and data entry (Excel, Outlook, Teams, and SharePoint knowledge are required)
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping
• Possesses the ability to work independently and complete assignments on time
• Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality
• Regular and punctual attendance is a critical requirement for this role

Qualifications and Education Requirements:

Prior hospitality experience is a plus!

• High school diploma (or equivalent) required
• Ability to work assigned hours as determined by the manager
• Current knowledge of or ability to learn computer-based systems required for the position
• FedEx/UPS/USPS general knowledge is a plus
• Requires a valid driver’s license and clean motor vehicle record
• Requires fingerprinting and a criminal background check

Physical Requirements:

• Ability to lift or move 20–40 lbs. or more frequently
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Ability to work in environments with changing climate conditions (e.g., hot weather, rain/snow, and cold temperatures)
• Ability to sit for 2–3 hours at a time while processing data and creating shipping labels
• Fine and/or gross motor skills, including the ability to grasp, lift, carry, or move packages on a standard wheeled cart with a load capacity of 60 lbs
• Ma