Salesforce Engineer (m/f/d) - Customer Service Automation (Contractual)

<p>We're looking for a motivated and driven <strong>Salesforce Engineer (m/f/d) </strong>to join Carbon team - our Customer Service Automation team on a B2B contract. Within this team, your role will involve automating our customer service procedures to enhance the service experience for our customers. This will enable them to swiftly resolve queries while empowering our Customer Service Agents to deliver optimal assistance.</p> <p>Furthermore, we welcome you to actively contribute to the Engineering Community and challenge the status quo at FlixTech!</p> <h3><strong>Your Tasks – Paint the world green</strong></h3> <ul> <li>Be part of a cross functional engineering and product team</li> <li>Independently design and build scalable solutions and integrations</li> <li>Full responsibility for the full software development lifecycle</li> <li>Collaborating with developers and Solution Architects </li> <li>Translating business requirements into technical and functional solutions</li> <li>Promote continuous improvement and best practices standards across the business</li> </ul> <h3><strong>Your Profile – Ready to hop on board</strong></h3> <ul> <li>Experience implementing and developing Salesforce solutions</li> <li>Understanding of programming patterns and how to apply/implement within Salesforce</li> <li>Understanding of the Salesforce platform, including capabilities and limitations, particularly Service &amp; Community Clouds.</li> <li>Proficiency in developing Salesforce applications using the Aura framework and <span><span>LWC</span></span>.</li> <li>Salesforce Platform Developer I Certification (Platform Developer II is highly preferred)</li> <li>Strong experience with REST <span><span>API</span></span> integration and Salesforce integration patterns.</li> <li>Experience with Git for version control.</li> <li>Familiarity with <span><span>CI</span></span>/CD processes and tools.</li> <li>Developing frontend and backend components and their maintenance in the production environment</li> <li>Articulate and clear communication skills</li> <li>Fluent in English </li> <li>Nice to have:  <ul> <li>Experience mentoring colleagues</li> <li><span><span>AWS</span></span> (<span><span>RDS</span></span>, DynamoDB, Lambda, <span>API</span> Gateway, <span><span>SQS</span></span>, <span><span>SES</span></span>, Sagemaker, Step functions, <span><span>S3</span></span>, <span><span>ECS</span></span>, <span><span>EKS</span></span>)</li> <li>knowledge on telephony systems and <span><span>CTI</span></span> setup</li> </ul> </li> </ul> <h3><strong>Our Perks – More than just a job</strong></h3> <ul> <li>You have an impact. <span lang="EN-US"><span>With innovation and smart technology, </span></span><span lang="EN-US"><span>we are</span><span> creating the easiest way to travel. We want your ideas </span></span><span lang="EN-US"><span>and give you autonomy to make them reality.</span></span></li> <li>Travelling is our passion. <span lang="EN-US"><span>Discover the world with your free </span></span><span lang="EN-US"><span>Flix rides and bring along your friends and family for half </span></span><span lang="EN-US"><span>price.</span></span></li> <li>Teamwork makes the dream work. <span lang="EN-US"><span>Our </span></span><span lang="EN-US"><span>Flix Team</span></span><span lang="EN-US"><span> has people </span></span><span lang="EN-US"><span>from over 80 different nations. We work in a multicultural </span></span><span lang="EN-US"><span>environment where we can challenge and support each other.</span></span></li> <li>We're not only green in color. <span lang="EN-US"><span>We’re</span><span> building for the long </span></span><span lang="EN-US"><span>term, and that means protecting our planet. We constantly </span></span><span lang="EN-US"><span>test new green technologies and compensate for the CO2 </span></span><span lang="EN-US"><span>after all our business travel since 2018.</span></span></li> </ul> <p><strong>Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!  </strong><strong>We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.</strong></p> <p><strong>About Flix</strong></p> <p>We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.</p> Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic orig