Professional Development Operations Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description: 

Join a collaborative team focused on expanding the reach and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences.

The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions within requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both Amplify and the schools we serve.

Essential Responsibilities: 

• Professional Development Coordination & Execution

  • Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery

  • Maintain a strong understanding of operational processes to support scheduling and execution

  • Navigate tools and systems efficiently to manage workflows with speed and accuracy

• Customer Engagement & Support

  • Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases

  • Apply a customer-focused approach while balancing business priorities when scheduling sessions

  • Confirm session details with school leaders across various levels

• Systems, Data & Reporting

  • Maintain accurate customer and session data in Salesforce in alignment with established SLAs

  • Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders

• Product Knowledge & Alignment

  • Maintain a strong understanding of assigned products and related professional development offerings, aligning customer needs with appropriate solutions in accordance with business policies

• Cross-Functional Collaboration

  • Partner cross-functionally with Sales and internal teams to support professional development initiatives 

Minimum Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience

• 2+ years of experience in education or educational publishing/technology

• 1+ year of experience using Salesforce or similar systems to manage data

• Demonstrated ability to analyze and interpret data across multiple systems

• Solid understanding of business processes, financials, and operational workflows

• Proficiency in Google Workspace

• Strong written and verbal communication skills

Preferred Qualifications: 

• Strong collaboration and interpersonal skills

• Ability to thrive in a fast-paced, service-oriented environment

• Experience communicating with customers across various organizational levels

• Ability to quickly learn and navigate internal systems

• Proven ability to identify and implement process improvements that enhance efficiency, productivity, quality, and cost savings

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross sala