Medical Assistant

RESPONSIBILITIES:

The following reflects Local MD Urgent Care management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

The Medical Assistant will work within their scope of license to provide patient and provider assistance. This position is responsible for collecting additional patient information, patient charting within the scope of license, phlebotomy, and lab processes. Striving for excellence in customer service, teamwork, clinical and communication skills are essential for Local MD Urgent Care Medical Assistants.

This position requires a working knowledge of and adherence to Health Insurance Portability & Accountability Act (HIPAA) regulations.

Job Duties:

•   Occupational health subject matter expert, ensure protocols and processes are followed with staff

• Triage patients according to Local MD Urgent Care Clinical policy, including but not limited, to taking vitals, updating patient demographic or insurance information, and providing written documentation to enable clear communication with Providers regarding patient issues.
• Perform clinic procedures/duties according to Local MD Urgent Care policies and procedures.  • Assist Providers with procedures. Accurately document patient information in the patient’s electronic medical record. 
• Complete patient charting within the scope of license.
• Administer medications as directed by Provider
• Obtain blood and other lab samples/specimens, as directed by Provider.
• Process lab samples as ordered, per Local MD Urgent Care Clinical Policies/Procedures and external lab procedures to ensure accuracy of results.  
• Accompany patients to triage or exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Accurately document patient information, taking vitals, performing screenings per provider guidelines. 
• Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, IL Department of Health). 
• Maintain strict confidentiality related to medical records and other data. Comply with all Local MD Urgent Care policies and procedures.
• Prepare and manage electronic medical records to ensure information is completed and documented appropriately. 
• Prepare patient rooms, set up instruments and equipment according to Local MD Urgent Care protocol. 
• Clean/disinfect exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. 

Clean/disinfect back-office areas according to scheduled maintenance program and document in appropriate records. 

• Assist in inventory and stocking processes for facility.