Location: New York City,None,None

Our Company

 

Founded in 1971, IBISWorld is a global company that provides trusted industry research on thousands of industries and category data for purchasing professionals. 

Our mission is simple: provide and scale valuable, actionable data to the largest and most influential enterprises worldwide. To accomplish that mission, we’ve cultivated a positive, inclusive culture where people are passionate about their work and are surrounded by other kind, intelligent achievers.  

IBISWorld’s biggest strength has always been people power. With offices in Melbourne, New York, Los Angeles, London, and Frankfurt, our success has created abundant opportunities for the best and brightest to bring new ideas and fresh perspectives.  

We’re looking to grow our international team. If you share our mission, we would love to learn more about you. 

 

Job Overview 

 

Responsible for the installation and maintenance of hardware and software, documents diagnosis and resolution of faults, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. Also performs help desk support.

 

Key Responsibilities:

 

•       1st and 2nd level hardware and software desktop support for IBISWorld staff (with Microsoft Windows 11, Apple, Office Products, anti-virus, other software, etc..) and ensure internal support SLAs are met.

•       Ability to troubleshoot connectivity issues for on-premises and work-from-home staff

•       Maintenance of the Network printers across all sites including user support

•       Install new hardware and software as approved.

•       Conduct training for staff on new hardware and software applications.

•       Desktop & Server maintenance operations including anti-virus, windows updates, software patch updates

•       Network maintenance operations such as systems & traffic usage monitoring

•       Follow up with hardware and software vendors to resolve relevant issues

•       Support (with guidance from Global Network Manager) and make only authorised changes to:

o   Physical and virtualized Microsoft Windows Servers to ensure data integrity and high availability

o   Windows Active Directory, Group Policy, DHCP, DNS and file-services infrastructure

o   Azure and AWS cloud-hosted services

o   Office 365 services (such as email, SharePoint, Teams etc.)

o   MFA services for VPN and cloud services

o   User and system backups

o   Monitoring and basic configuration changes on Cisco network device.

•       Internet services and security administration, including DNS, domain registration, SSL certificates, VPN and network security services

•       Ability to read system data including, but not limited to, cloud services logs, security and network event logs, syslog’s and firewall logs

•       Communication with service providers and NOCs for reporting and follow-up of issues

•       RingCentral cloud-based telephony system administration and support

•       Supporting staff with setup of required software (such as email, MFA) on smartphones, tablets, etc..

•       Creation or updates (as required) to documentation detailing all configuration changes and fixes.

•       Communication to management on errors/outages, progress of allocated tasks and recommendations of new technologies that are relevant for the organisation

•       Remote support for other of