System Administrator

Job Type: Full-Time

Clearance: TS/SCI with Poly

Must be a U.S. Citizen

This position is contingent on contract award

Benefits: Medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.

Job Summary

Castalia Systems is seeking an experienced System Administrator (SA) to join our team supporting one of our government customers on a truly exciting contract. On this program you will be part of the team developing new capabilities and novel solutions for cybersecurity tools.

Roles and Responsibilities

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage / network devises, mobile devices, etc.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads Operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.?
• The Level 1 System Administrator shall possess the following capabilities:
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices; etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
• In addition to the above capabilities, the Level 2 System Administrator shall possess the following capabilities:
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• In addition to the above capabilities, the Level 3 System Administrator shall possess the following capabilities:
  • Support the design of systems, mission architecture and associated hardware
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyze and resolve complex problems associated with server hardware, applications and software integration

Knowledge and Skills

Level 1 System Administrator:

• Five (5) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.

• Five (5) years of additional SA experience may be substituted for a bachelor's degree

Level 2 System Administrator: