Patient Care Advocate

Department:

12210 Wake Population Health - Population Health

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote position

Schedule Monday-Friday 8:00 AM -4:30 PM

Remote position occasional in-person meetings

Hours: Monday to Friday

8am to 4:30pm

EDUCATION/EXPERIENCE: High school diploma or GED equivalent.

Experience working in a high volume, fast-paced environment. Experience answering phones and utilizing electronic messaging.

Licensure, Registration, and/or Certification Required:

Must have a CMA or RMA by one of the following National Organizations REQUIRED:

• CMA from American Association of Medical Assistants (AAMA)
• CCMA from National Health career Association (NHA)
• NCMA from National Center for Competency Testing (NCCT)
• RMA from American Medical Technologists (AMT). 
• RMA from American Allied Health
• NCMSMA from National Healthcare Worker’s Association (NHCWA)
• NRCMA from National Association for Health Professionals (NAHP)
• NRMA from National Registry of Medical Assistants (NRMA) and
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA

ESSENTIAL FUNCTIONS:

1. Reviews medical records and coordinate health care services and referrals for assigned patients.

2. Completes forms and provides medical documentation to support services. 3. Ensures coordination of patient care and flow of information by delivering clear and concise messages to appropriate party, appropriately documenting information, and effectively communicating with ambulatory clinical departments.

4. Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.

5. Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.

6. Coordinates with co-workers to accomplish departmental work assignments. 7. Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.

8. Performs other related duties as assigned.

SKILLS/QUALIFICATIONS: Excellent oral and written communication skills Ability to perform multiple tasks simultaneously Demonstrates ability to resolve consumer problems under stressful conditions Ability to stay positive in demanding situations Must be able to develop and maintain professional, service oriented relationships with patients, physicians, co-workers, and supervisors

WORK ENVIRONMENT: Medical office

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Pay Range

$22.50 - $33.75

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term