Sales Experience Manager - Las Vegas Fontainebleau

Sales Experience Manager

Las Vegas Fontainebleau

 

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Job Mission 

 

The Sales Experience Manager leads the team to provide exceptional experiences for all clients – achieving or exceeding the boutique’s goals (sales and all other). The Sales Experience Manager motivates the team to cultivate each client encounter into an ongoing and trusted relationship that will continue to drive the Cartier legacy. 

 

Key Responsibilities
Business Acumen & Commercial Performance 
Contributes to overall Boutique growth

• Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
• Prepare and analyze regular sales reporting and Maison tools that provide qualitative analysis for business development
• Demonstrate ability to establish strong rapport with partners in Corporate and leaders across the Maison
• Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy
• Strategize outreach to local prestige market and cultivate current prestige partnerships to increase prestige sales within the boutique
• Develop business acumen that assesses and strategizes effectively based on data and local market intelligence

 

Leadership & Team development 
Communicates a compelling vision and inspires others to deliver results

• Build a high performing team by coaching, providing consistent feedback, and defining appropriate IDP’s and learning opportunities for Assistant Manager direct reports
• Proactively and effectively lead and develop teams in partnership with boutique leader / HR on succession, individual development journeys, and career planning
• Comfortable developing and leading Assistant Managers and driving their development and career journeys
• Skilled in all aspects of performance management and managing a myriad of people situations for optimal performance
• Communicate regularly on Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
• Effectively manage the complexity of the day-to-day business operations to support the team
• Contribute to building a positive and inclusive culture

 

Client Centricity 
Delivers a distinctive client experience

• Lead and drive boutique Client Development and Client Experience action plans
• Deep development/elaboration and command of client development initiatives
• Plan, curate, and execute plans for exceptional client experiences to build long term relationships
• Identify client development gaps; create solutions and strategies to execute
• Ability to resolve and/or de-escalate complex client challenges independently
• Skilled with leading face to face VIP experiences and client interactions
• Ability to demonstrate and coach to the selling ceremony and elevated client experience behaviors
• Lead by example in all client interactions
• Demonstrate strong knowledge of EIP, VIP and High Potential clients

 

Agility and Growth Capability
Continually finds ways to contribute to Success

• Demonstrate and coach organizational agility; successfully pivot and multi-task in changing environments
• Promote, lead, and champion change as a positive and necessary part of the boutique’s success at the individual and group level
• Be a subject matter expert in key areas of the business with boutique teams and key regional/corporate partners
• Demonstrate self-awareness; proactively source and implement feedback from various sources
• Successfully navigate interpersonal group dynamics; react, adapt, and build trust and rapport
• Uphold Cartier values with the ability to project and create an inclusive boutique culture
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
• Look for improvement opportunities within the boutique and take the initiative to propose and implement solutions while ensuring changed behaviors are sustained and consistent

<