Mortgage Call Center Representative - 12pm-9pm EST (Temp-to-Hire)

Overview

This is a temporary-to-hire position with the potential to transition into a permanent role. It is a W-2 employment opportunity. The assignment duration is three months (90 days), with the possibility of extension or conversion to a full-time role, contingent upon business requirements.

 

We are seeking a skilled and detail-oriented professionals with 2 + years of call center experience to join our dynamic team.

 

Conversion Bonus offered after transition to LoanCare Full Time employee:  $1,000.00

 

TITLE: Mortgage Call Center Representative

LOCATION: Remote

DURATION: Three Months (90 days) Temp to Perm

Start Date: October 20th, 2025

Hours: Must be available Monday – Friday 12-9 EST w/ Rotating Saturdays 

Pay Rate: This position is a flat rate of $20.00/Hr.

• Fluent Spanish Bilingual Candidates: Differential paid pending completion of bilingual assessment

Remote: We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

 

Training: Remote Training Offered 7 Weeks (9am-6pm EST)

 

Conversion to FTE is based on performance and metrics

• QA Score each month
• Schedule Adherence
• Average Handle Time

 

Benefits will become available upon conversion to full-time employment.

 

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

Responsibilities

• Assist homeowners with routine or complex issues and requests in a call center environment • Use an advanced telephony system • Provide exceptional customer service, explain mortgage-based process information, and make  decisions to resolve customer issues • Handle inbound/outbound calls from/to customers in a fast-paced environment while maintaining established performance metrics expectations and delivering quality service • Take ownership of the customer experience and demonstrate attributes in accordance with LoanCare brand experience expectations • Utilize good judgment and understanding of processes/procedures to effectively resolve customer issues • Obtain/evaluate all relevant information to handle inquiries and complaints accurately and efficiently • Accurately track/document all communications with customers to provide a detailed history of contact • Assist with identifying root causes and explain the best solution to promptly resolve customer concerns • Achieve targeted individual and team-based performance goals monthly • Follow escalation procedures to address customer concerns requiring additional • research/resources to resolve • Direct requests and unresolved issues to the designated resource • All other duties as assigned.

Qualifications

• High School Diploma or equivalent required. • Knowledge of customer service principles and practices • Excellent communication skills • Strong attention to detail and accuracy • Problem-solving and problem analysis skills

 

Desired Skills and Qualifications • 2 years of Call Center or Customer Service experience preferred

• Basic mortgage product knowledge preferred

 

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

 

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

 

 

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Gi