Senior Customer Success Manager

Agiloft is looking to hire an experienced Senior Customer Success Manager to drive the success of its mid-market customers and ensure maximum value is provided to them. You will be responsible for building customer relationships, driving stickiness of our products and services, day-to-day customer interactions and communications, securing account renewals and advocating as the voice of the customer internally. Our ideal candidate will work well in a fast paced but remote work environment, achieve results through data driven efforts, be comfortable analyzing data to tell a compelling story, and have a knack for developing deep relationships that foster trust through strategic partnership.

Job Responsibilities

• Manage renewals and customer engagement for a defined set of Mid-Market customers.
• Act as an advisor to our mid-market customers with a customer-first mindset by understanding their business needs and helping them succeed
• Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide.
• Conduct EBRs (A360s) to drive engagement and growth
• Set clear, transparent goals to meet client needs while collaborating across teams internally to deliver results.
• Maintain clear and consistent communication between with customers and internal stakeholders
• Be passionate about data, the customer, and driving genuine change
• Represent the voice of the customer to inform our sales process and product roadmap
• Additional duties as assigned

Required Qualifications

• 4-7+ years in Customer Success, Relationship Management, or Account Management
• Experience working with B2B and Mid-Market customers
• Exceptional communication skills, highly organized, collaborative, and detail oriented
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Bachelor's degree or equivalent in any subject
• Excellent teamwork skills with experience in working with cross functional teams to deliver results
• Client relationship building and customer management skills with a track record in influencing and driving change
• Listening, questioning, and client interview techniques
• Passion for data, the customer/consumer, and driving change with strong analytical skills
• Experience with MS Excel
• Excitement for being in a startup environment

Preferred Qualifications

• JD or MBA