Director, Oncology Operations

Company Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

Job Description

1. General Summary

Responsible for overseeing hospital-based oncology clinics, including personnel management, budgeting and finance, billing, space and resource utilization, regulatory compliance, and operational performance. Provides strategic leadership in the maintenance and growth of clinical services, drives process improvement initiatives, monitors budget performance, and works to enhance the overall patient program experience. Partners with medical, clinical, and administrative leaders across multiple offsite locations. Serves as the faculty practice administrator for the University of Maryland School of Medicine’s Division of Hematology/Oncology in the Department of Medicine. Work is performed under general direction. Direct report to the Vice President, Cancer Services.

II           Principal Responsibilities and Tasks

              The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Directs and manages through clinic managers/coordinators the patient care and administrative operations of hospital-based clinics; assures the ambulatory services mission, goals and core competencies are met.
• Responsible for day-to-day operations of UMMC cancer location sites in partnership with the Medical Director, Clinical Directors, and Executive Directors/Vice Presidents.
• Evaluates all patient services to maintain high quality and patient access to delivery system. Establishes continuous improvement, business and operating structures for all UMMC Cancer location sites to align with the Cancer Service Line goals and provides the direction, method, tools and training to record, measure and track performance.
• Sets performance standards for clinics in the area of staff productivity, finance, billing, service quality, patient satisfaction and assures accomplishment at all UMMC cancer practice sites.
• Conducts regular meetings with clinic manager and clinic Medical Director to review practice operations, volumes, billing and problems related to practice development or patient care.
• Develops annual budgets, capital requests, volume projections and revenue forecasting with the individual clinic managers at all UMMC cancer practice sites.
• Monitors and assures monthly financial performance to budget, performs variance reporting, approves purchasing requests, etc., and forecasts annual performance of revenue and expense at all UMMC cancer practice sites.
• Develops and implements clinic policies and procedures at all UMMC cancer practice sites to assure efficient patient flow, and quality patient care is aligned with UMMC main campus.
• Ensures current charge master maintained for each clinic, charge capture audit trails in place, patient registration accuracy occur through the clinic managers.
• Assures systems in place to foster smooth flow of information, scheduling, registration, referrals, pre-certifications, etc. at all UMMC cancer practice sites.
• Recommends improvements in systems and processes that enhance efficiency and reduce cost within all UMMC cancer practice sites.
• Plans and oversees space utilization, reconfigurations, and renovations.  Identifies potential shared resources between clinics.
• Addresses and solves impediments to success in areas of information technology, registration and billing, housekeeping, medical records, pharmacy, space and resource utilization, etc.
• Collaborates closely in communication, coordination, and ambulatory program implementation with Patient Care Services, Patient Financial Services, Finance, Clinical Effectiveness, ITG, Facilities Management, etc.
• Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (HIPAA, The Joint Commission, OSHA, third party payors, etc.).
• Assures patient safety policies and procedures are adhered to, e.g., medical emergencies, hazardous waste, blood borne pathogens, fire and disasters, etc.
• Monitors housekeeping and facilities to insure optimum standards are met.
• Serves on Ambulatory Services Oversight Committee and other UMMC/FPI Committees as app