Client Services Assistant (Administrative Support Assistant II)

Job Title

Client Services Assistant

Classification

Administrative Support Assistant II

AutoReqId

547645

Department

Financial Aid

Division

Vice President, Student Affairs Office

Salary Range

Classification Range $3,680 - $5,417 per month

(Hiring range depending on qualifications, not anticipated to exceed $3,680 - $3,893 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.  

About the Position: 

The Titan Hub strives to support students in making successful progress toward their degree objectives by providing information and advisement on the following areas: Admissions, Financial Aid, Scholarships, Student Business Services, Registration, and Dean of Students Services.  We seek an exceptional individual to join our team as a Client Services Assistant (Administrative Support Assistant II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general supervision of the Director of Titan Hub, the Client Services Assistant provides client services in Titan Hub including but are not limited to in-person and virtual services. The Assistant must provide responsive information and quick problem resolution to students and staff contacting the financial aid office and/or the Titan Hub. Review incoming documents in detail for accurate completion to ensure that they adhere to federal and institutional documentation requirements for financial aid. Provides information using a variety of methods, such as in person, via telephone and social media, electronic platforms, and email, to students, parents, staff, faculty and the external community regarding financial aid policies and procedures. Follows established office procedures to ensure the confidentiality of all student records and represents Cal State Fullerton and Titan Hub with the highest degree of professionalism and quality service. Escalate service needs as appropriate. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and three years of experience in general office, clerical or secretarial work or the equivalent. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, practices, and equipment. Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing. Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions. Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data. Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills. Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Ba