Sr. Manager, Human Resources

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

SUMMARY

The Senior HR Manager is responsible for managing and delivering HR generalist support to Operations and Retail Operations in the Theme Park. Key areas of focus are leadership/staff development and retention, maintaining positive employee relations, policy and labor union contract compliance, performance management and employee engagement. Provides supervision, coaching and development to a team of eight HR Business Partners.

ESSENTIAL FUNCTIONS

• Provide HR advice and consultation to Management and exempt/non-exempt employees on performance issues, conflict resolution, policy interpretation, and other employee relations issues, ensuring fair and consistent enforcement of policies and practices.  Advocate and offer guidance and counseling to employees concerning work-related issues and work to resolve issues in a proactive and positive manner.
• Partner with Sr. Management on the development of Departmental Team Member satisfaction action plans, ensuring alignment with Company Team Member engagement efforts.  Collaborate with management on initiatives to improve morale and reinforce core values.
• Mentor and provide career development guidance to professional staff. Build bench strength within the Operational division by identifying training and development opportunities and leading succession planning conversations.
• Manage and provide guidance to the human resource field staff related to day to day decisions, and their development and career goals.  Foster a culture of collaboration, intellectual curiosity and alignment with USH values. 
• Lead key HR processes for client groups (performance management and goal setting, succession planning, employee satisfaction survey/TSAT, 360 feedback, internal promotions, and interviewing etc.)
• Partner closely with Learning & Development, Talent Acquisition and Employee Services on the delivery of key HR programs and services for client groups including employee engagement, recognition and rewards, operational and professional staffing, training and leadership development

Qualifications

Qualifications/Requirements

• Bachelor’s degree in Human Resources, Psychology, Business Management or related field required.
• 7+ years Human Resources generalist experience, including experience with employee relations, staffing, performance management & organizational development processes/activities, compensation and benefits.
• Minimum of 3 years management experience required.

Desired Characteristics

• Advanced degree in HR management, Organizational Development or Industrial Relations.
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.
• Excellent verbal and written communication, interpersonal, organizational and multi tasking skills.
• Strong facilitation, influencing and conflict resolution skills.
• Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP and Oracle.
• Experience in union/represented environments and retail or hospitality industry highly preferred.
• Able to deal with immediate priorities while anticipating and planning for strategic future needs.
• Ability to influence the organization with skill, grace and humor.
• Demonstrated ability to influence,