Senior Manager - Gas Ops Distribution

The base salary range for this position is dependent upon experience and location, ranging from $132,055 to $165,069

Job Summary

The Manager is responsible for the operational activities of the Pressure regulation & System distribution maintenance & operations departments within the Berkshire Gas Company service territory. The manager ensures the safe and proper response to all gas emergencies and execution of all main and service related activities within the gas distribution system. The manager will be expected to lead their team to exceed all safety, customer service, emergency response & regulatory compliance goals. Assist in the development and administration of Distribution & pressure regulation policies, work practices and operating procedures that maximize efficiency, provide for revenue protection and ensures compliance with regulatory requirements, and industry standards. The position holds significant financial accountability, including responsibility for developing and managing a budget and implementing revenue enhancement strategies. The manager is responsible for several regulatory compliance driven programs including but not limited to, Gate station/District regulator station inspections & maintenance, Critical valve maintenance, gas service installations, Main/Service leak repairs, Remediation of all main and service associated abnormal operating conditions (AOC’s), & leak management. The position Develops and implements programs that ensure the safe and reliable delivery of natural gas from the gate station to the meter. The position requires close collaboration with both internal and external stakeholders to ensure BGC’s customer service Gsep plans & compliance requirements are achieved.

This position is office based in Pittsfield, MA.

Key Responsibilities

• Directs the coordination and general oversight of supervisors and field personnel within service territory associated to all pressure regulation & distribution activities.

• The manager must possess a thorough understanding of their respective area to effectively and safely manage emergency situations. The safety of the general public, customers and employees, along with system reliability, hinges on the manager's ability to respond appropriately during emergencies.

• Must grasp the essentials of delivering outstanding customer service. They should ensure that departmental goals are achieved while maintaining superior safety and compliance standards.

• Execute all work tasks in compliance with Company, Federal and State policies, and regulatory requirements, including PURA reports.

• Responsible for all compliance driven Pressure regulation & Distribution programs (Gate station and district regulator station inspection & maintenance, leak management, critical valve maintenance, service and main leak repairs, & AOC remediations).

• Responsible for maintaining leak management & Maintenance budget within BGC.

• Develop and maintain ongoing programs to increase operating efficiencies, promote safety, identify best practices, and reduce operating maintenance and capital construction costs.

• Represents the Company before governmental, regulatory bodies, and other public forums, as required.

• Develop and recommend long/short-range objectives and programs, to attain customer service, safety & compliance targets.

• Assures an effective working relationship with bargaining units.

• Provide area leadership to encourage interdepartmental communication and cooperation in support of all company objectives.

• Develop a strong supervisory team and promote individual growth among employees.

• Reviews & investigates customer related complaints & provides response as required.

• Develops and collaborates with Engineering & Construction to ensure all replacement projects are completed within proposed abandonment schedules.

• Perform other duties and special projects as assigned

Required Qualifications

• Bachelor's Degree in Business, Construction or related discipline with minimum 7 years of experience in the natural gas industry, or;
• Associate’s Degree with minimum 9 years of experience in the natural gas industry with a focus on customer interactions, or;
• Highschool diploma/GED with minimum 12 years of experience in the natural gas industry with a focus on customer interactions
• Equivalent combination of field and supervisory experience may be considered
• Strong financial management, technical knowledge, and leadership across multi-site, unionized environments.
• 5+ years of team leadership experience, driving team