Senior Product Manager, Patient Portal

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Product Manager – Patient Portal

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Product Manager to join our Patient Portal team within our Patient Experience division. Key responsibilities include: understanding the market and customer, driving to a product vision, developing business cases, ensuring a product or set of product features meets business and regulatory requirements, and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.      

 
The Team:
The Patient Portal & Payments Zone is responsible for athena’s award-winning web-based Patient Portal, as well as our patient-facing financial workflows. We are a passionate team of product, engineering, UX, and analytics professionals driven to create consumer-grade, accessible, and best-in-class experiences for patients of our client practices. The Patient Portal is a critical piece of athena’s overall Patient Experience strategy.

This position is based in Austin, TX.

The Opportunity:
We are looking for a seasoned Senior Product Manager to help guide product discovery, development, and delivery as we continue to evolve our Patient Portal toward a best-in-class experience that empowers patients to be active partners with their care team in their own health journey.

But enough about us; let’s talk about you. You are passionate about problem-solving, and always take a consumer-centric approach. You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You push and strive toward the best long-term solution while executing against that plan day-to-day.  You can make the tough trade off decisions between scope and schedule, while maintaining true focus on outcomes.   

You are someone who demonstrates extensive experience with product and software design, development, and deployment; including ensuring the team has a right mix of skills and leveraging the strengths of the individual team members. Ideally you have experience in healthcare IT, and have worked to ensure adherence to the regulatory environment that surrounds healthcare.

Job Responsibilities 

• Drive ongoing backlog allocations and prioritization of patient jobs to be done to solve within area of responsibility   

• Create and update a feature roadmap for your area of responsibility that drives toward business and experiential outcomes

• Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX/CX/Support requirements   

• Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our patients and clients today as well as in the future   

• Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement; requesting analyses to inform backlog   

• Partner with Product Management leaders to be the voice of product decisions within the organization   

• Serve as Product Owner for scrum team(s) covering assigned product area, partnering with UX and Engineering to plan work and ensure project execution tracks to that plan

• Partner with Product Management leaders to drive portfolio and product strategy  

• Engage with Sales, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions   

• Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know  

Typical Qualifications 

• Bachelor’s Degree or equivalent combination of education, training, and experience is required

• 7+ years overall professional experience, inclusive of a minimum of 4 years of product management experience 

• Understanding of product management best practices, including agile development

• Understanding of healthcare / health IT environment a plus, including working within a tightly regulated problem space 

• Demonstrated success at driving vision and prioritization of products in a dynamic environment

• Ability to explain your positioning to various people around the company in an effective way