Vice President, Technical Account Manager

BGC Partners – Technical Account Manager (Location: NYC)

 

Job Summary:

 

As part of the Technical Account Management team, the Candidate will be responsible for supporting external clients with the development and rollout of company’s proprietary APIs and financial products globally. The Candidate will work closely with customers & vendors and internal sales & development teams to coordinate e-trading and STP integration projects. 

 

You will play a major part in the pre-sales and post-sales process. You should be familiar with the management of new implementations and ongoing support.

 

You'll be hands-on in driving the team to execute a variety of projects and technical enhancements to help our clients make major technology and data decisions. Daily, under your guidance and support, the team services our clients through complex inquiries with the expectation that you are a point of escalation for clients.

Expertise in the technical elements of the product and clarity of instruction are important competencies in this position.

 

 

 

 

Duties and responsibilities 

 

• Partner with the account team (Sales and Product Specialists) to identify and qualify sales opportunities
• Collaborate with Sales to maximize revenue and continue to expand our products and services to our clients
• Form a comprehensive and cohesive plan in collaboration with the client for integration into target businesses across multiple regions.
• Understand client technical priorities and objectives and map solutions against those requirements
• Provide inputs on proposed requirements for implementing and supporting new products based upon a thorough analysis of client feedback
• Provide technical and development support to banks, PTFs and buy side clients utilizing company’s proprietary binary APIs & FIX APIs for market data, order entry and STP in various financial products.
• Ensure a consistent, cohesive, and comprehensive level of service delivery into all accounts
• Build excellent relationships across the client's technology teams within both the vertical IT and business silos (Credit, Rate, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
• Partner and support Sales on pre- and post-engagements with clients for potential integration projects for e-trading.
• Liaise with internal development to intelligently build enhancements to integration solutions based on client and business feedback.
• Work with external software vendors that have integrated with our systems, or vice versa.
• Co-ordinate the release of new APIs and enhancements with external clients.
• Test enhancements, new releases and coordinate its rollout with Sales, clients, and internal implementation and support teams.
• Identify and manage client integration issues. Provide 3rd level of support for production issues relating to API usage.
• Document procedures and train internal support teams
• Informs and trains clients about products and their use
• An ability to handle multiple projects at a given time.
• Stay focused and calm under pressure. 

 

 

 

 

Experience required:

• 5 or more years of experience working in a Financial Institution or Financial Technology firm
• Exposure to third-party trading software and connectivity vendors.
• 5+ years of client facing experience 
• 5+ years of binary/ FIX protocol experience 
• Informs and trains clients about products and their use
• Documents customer requirements 
• A good understanding of the financial industry with Capital market understanding.
• Knowledge of Front/Middle/Back-office systems.
• Experience with VeriFIX or similar software for testing and certification. 
• Familiarity with Linux/ Unix 
• Familiarity with networking protocols such as TCP/IP / UDP.

 

Skills:

• Ability to prioritise, take full ownership and responsibility of various tasks without losing attention to detail.
• Excellent communication & interpersonal skills. Ability to work alone and as part of