Senior Operations Program Manager (GTM)

Description

Sprout Social is looking to hire a Senior Operations Program Manager to join the Sales & Success team. 

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Lead and execute large-scale GTM programs and business initiatives, creating structure, clarity, and accountability across teams
• Partner cross-functionally with stakeholders in Revenue Operations, Enablement, and Solutions Engineering to align priorities and deliver results
• Own project plans, timelines, and communication - ensuring visibility and consistent progress toward milestones
• Identify and drive process improvements that streamline GTM operations and enhance team efficiency
• Drive business operations support for the Solutions Engineering organization,  including maintaining day-to-day standard operational procedures, as well as cross-functional coordination during peak periods

What you’ll bring

Sprout Social is looking for a highly organized and execution-oriented Senior Operations Program Manager who thrives on driving clarity, accountability, and results across complex organizational operations.

The minimum qualifications for this role include:

• 6+ years of experience in Program Management supporting Business/Revenue Operations, ideally within a SaaS environment
• Proven track record of leading large-scale, cross-functional programs from planning to completion
• Demonstrated ability to influence and drive accountability across diverse stakeholders
• High attention to detail with a bias for action and the ability to manage multiple priorities simultaneously
• Experience using Salesforce 

Preferred qualifications for this role include:

• Comfort with tools such Tableau, Redshift, SQL, Smartsheet, etc. 
• A driver mindset - ability to balance diplomacy with assertiveness to ensure commitments are met
• Passion for optimizing processes, managing timelines, and helping teams deliver impactful business outcomes

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization!
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics
• Acclimate yourself with the day to day responsibilities of your role by meeting with key stakeholders across the business and gaining a clear understanding on ongoing GTM programs and SE operational processes
• Partnering with your leader to define success metrics for your role and key projects you’ll begin supporting

Within 3 months, you’ll start hitting your stride by:

• Taking ownership of active cross-functional projects - leading timelines, meetings, and deliverables
• Identifying quick wins to improve coordination and efficiency across GTM programs
• Partnering with SE leadership to understand operational pain points and prioritize improvement areas
• Establishing consistent communication rhythms (status reports, stakeholder updates, etc.) for visibility and alignment

Within 6 months, you’ll be making a clear impact through:

• Owning multiple end-to-end programs that directly influence GTM productivity, forecasting accuracy, process adoption, etc.
• Creating scalable frameworks and templates for project management and reporting
• Proactively identifying business process gaps and driving structured solutions with relevant partners
• Helping the SE organization stay “lights-on” operationally while driving broader GTM impact

Within 12 months, you’ll make this role your own by:

• Being recognized as a key operational leader and go-to partner for cross-functional GTM initiatives
• Streamlining the planning and execution of high-impact programs across the Sales & Success organization while defining successful outcomes clearly 
• Building repeatable processes that enable better forecasting, efficiency, and collaboration across global teams