Scheduled Hours

40

Position Summary

The Director, Third Party Systems, will oversee the management of third-party systems within the Advancement technology ecosystem. The Director and their team will be responsible for day-to-day operations, optimization, and administration of assigned systems and applications, including system enhancements and configurations, project planning, documentation, and user support. They will collaborate with Advancement and University stakeholders to gather and document operational and functional requirements and translate into operational solutions via third party systems. The team will also provide training and support for end users and maintain proper system access for user roles.

The Director will provide consultation on technology solutions that will help drive business objectives through ongoing analysis and enhancement of the Advancement technology ecosystem.

Job Description

Primary Duties & Responsibilities:

Leadership

• Lead team responsible for third-party system management.
• Provide strategic and advisory leadership as required to complete objectives including providing best-in-class best in class technology solutions either built on the Salesforce platform or with delivered integrations to Salesforce where applicable.
• Builds effective working relationships with all department stakeholders, team members and vendors involved in third-party system management; relies on extensive knowledge and professional discretion to achieve goals.
• Provide escalated support and guidance to team, who will interact with a broad range of clients to provide support, expert advice, and training delivery, including support for high-impact technology initiatives.

Third-Party Systems and Technology Ecosystem

• Lead the implementation and management of third-party systems in the Advancement technology ecosystem, including requirements gathering and tool selection with stakeholders, project planning, risk assessment, and vendor management.
• Lead efforts to reengineer and optimize business processes using technology solutions to gain efficiencies and reduce manual effort of stakeholders.
• Sets and manages customer and stakeholder expectations. Influences decision making on third-party systems.
• Develop, test and deploy enhancements and new third-party applications based on evolving business needs.
• Troubleshoot issues within the third-party systems and related integrations.
• Provide training and support for end users and maintain proper system access for user roles.
• Stay up-to-date on changes and upcoming enhancements for assigned third-party systems.
• Prepare and maintain system documentation and instructions.

Evaluation of Third-Party Systems and User Adoption

• Create a third-party systems evaluation plan to continuously assess and enhance functionality and adoption of systems.
• Collaborate with stakeholders within the organization and engage in benchmarking to stay abreast of technology solutions leveraged by other advancement organizations.
• Develop key success metrics to measure third-party systems effectiveness that contribute to user adoption and drive business objectives.

Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

• Ability to move to on and off-campus locations

Physical Effort

• Typically sitting at desk or table

• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (6 Years)

Skills:

Business Process Analysis, System Administration, Systems Documentation, Systems Management

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding