Customer Engineer

About Our Company:   At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.   Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
About this Role:  

We are looking to hire a Customer Engineer at Patch My PC. In this role, you will help demonstrate the value of our products and how they enhance our customers’ investment in Microsoft Configuration Manager and Intune by automating third-party application management. 

You will support customers throughout their lifecycle, from onboarding and deployment to ongoing support, helping them meet their security and compliance goals while delivering a high-quality customer experience. 

Responsibilities:

• Deliver product demonstrations, onboarding sessions, and environment reviews
• Manage customer support cases across email, chat, phone, and community forums
• Support customers in deploying and optimizing Patch My PC solutions
• Build and maintain strong knowledge of Patch My PC products and platform capabilities
• Develop expertise in supporting technologies such as Configuration Manager, Intune, and WSUS
• Lead an average of 3 to 4 customer-facing calls per day
• Participate in webinars, training sessions, and community engagement as needed
• Stay current on platform updates and industry trends and share insights with the team 

 

Required Skills:

• 3+ years of experience with Microsoft Configuration Manager or Intune 
• 3+ years of experience in a technical support or customer-facing engineering role 
• Experience working with Windows in virtual environments such as Hyper-V 
• Ability to quickly learn new tools and technologies 
• Strong troubleshooting and critical thinking skills 
• Ability to clearly explain technical concepts to both technical and non-technical audiences 
• Strong written and verbal communication skills 
• Comfortable leading customer-facing calls and presentations 

Nice to Haves:

• Experience with PowerShell or C# 
• Familiarity with GitHub, Azure DevOps, or similar tools 
• Experience with WSUS and certificate management 
• Knowledge of software updates and application deployment in Configuration Manager or Intune 
• Experience with application packaging 
• Awareness of security best practices for patching and endpoint management 

Compensation:

• Competitive Salary: $80,000 - $100,000 based on experience and location.

Benefits:

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
  Other Benefits:
• FSA/HSA.
• Fertility benefits.
• Parental leave.
• Paid-time off (PTO).
• Volunteer leave.
• Charitable donation matching.
• Tuition reimbursement.
• Gym membership reimbursement.
• Internet stipend.
• Pet insurance.
  Learn more about our benefits here: https://patchmypc.com/careers#we-care.

What to Expect in the Interview Process

Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.

Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.

Step 1: Initial Screen
A 20-30 min