Senior Director, Revenue Growth & Customer Experience

Company : ABC Fitness Solutions

Join ABC Fitness, the leading technology provider for the fitness industry!

Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION
ABC is seeking a go-getter and player-coach to join our Revenue Operations leadership team as the Sr. Director, Revenue Growth & Customer Experience (CX). Reporting to the VP of Revenue Operations, this net new role will build the operating model that connects closed-won deals to revenue realization, onboarding success, and long-term value.

This leader owns the end-to-end revenue lifecycle, ensuring speed, consistency, and quality from sales handoff through customer activation. The role is critical in reducing onboarding friction, increasing attach rates of strategic products, and strengthening pricing, packaging, and discount governance. The ideal candidate brings a growth mindset, thrives in ambiguity, and can drive cross-functional execution across Sales, CS, Product, and Finance.

WHAT YOU'LL DO

• Own the full Bookings → Revenue lifecycle, building SLAs and accountability for onboarding throughput and time-to-live metrics.

• Identify and resolve friction points between Sales, Onboarding, and Customer Success that delay activation or hinder customer experience.

• Lead attach-rate strategy and expansion readiness, building plays and insights to support ARPU growth.

• Own pricing, packaging, and discount governance frameworks, partnering with Finance and Product.

• Establish clear guardrails and approval workflows that ensure deal quality and margin protection.

• Create a unified operating rhythm connecting GTM and post-sale functions around customer readiness.

• Build early-life health indicators in partnership with CS, Rev Intelligence, and Strategy teams.

• Translate onboarding performance and attach data into revenue forecasts and business planning inputs.

• Lead strategic programs to reduce onboarding churn, optimize handoffs, and accelerate value realization.

• Support Voice-of-Customer initiatives tied to product readiness, onboarding experience, and early customer health.

WHAT YOU'LL NEED

• 10–15 years in Revenue Operations, CX, Customer Success, Onboarding, or GTM leadership roles.

• Deep understanding of the post-sale lifecycle, onboarding workflows, and early value realization.

• Experience managing pricing, packaging, discounting, and commercialization strategy.

• Proven success leading complex, cross-functional initiatives with multiple stakeholder groups.

• Strong analytical skills and business acumen—able to connect insights to scalable action.

• Executive presence with the ability to influence outcomes across Sales, CS, Product, and Finance.

• Growth mindset and self-starter mentality; comfortable operating in evolving structures.

AND IT'S GREAT TO HAVE

• Project management experience driving initiatives from concept through adoption.

• Background in Voice-of-Customer programs or onboarding experience design.

• Familiarity with Salesforce, onboarding/collaboration platforms, and lifecycle data tools.

• Prior success improving attach rates, onboarding throughput, or revenue recognition speed.

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