Technical Support, Senior Associate

Responsibilities

Peraton is currently seeking skilled and qualified candidates for their Technical Support Lead Associate position on the US Senate ITSC IV program in Washington, D.C. This person is responsible for the technical support assisting end users with their day-to-day technical issues by assisting with facilitating tickets that are emailed to the Help Desk.

 

Day to Day Work Responsibilities:

• Monitor email queue and assign Break/Fix (HD), install, change, move, RTS tickets to appropriate resources groups.
• Monitor email queue to assure that SLAs are maintained.
• Update ticket status and provide work documentation on HD tickets.
• Assign tickets to appropriate queues.
• Ensure proper assignment of tickets as well as facilitation of resource allocation based on work load.
• Escalate problems or tickets to higher level management when required and/or necessary.

Qualifications

Basic Qualifications:

• Bachelor’s degree with 2+ years’ work experience, master’s degree with 0+ years’ work experience or high school diploma/GED with 6+ years’ work experience.
• U.S. Citizenship
• Ability to obtain and maintain a Public Trust clearance.
• Experience working with computers and operating systems
• Through knowledge of desktop and business/technical support systems.
• Experience with both Windows and Apple OS and HP printer hardware setup, configuration and troubleshooting.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.