Customer Onboarding Specialist (New York)

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.
 

This position is not eligible for Visa Sponsorship.

 

 

Nestlé Professional Solutions is hiring a Customer Onboarding Specialist in the Northeast (New York City Metro Area, including all five boroughs, Westchester, Putnam and Orange County and other areas as assigned) to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This field based role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory.

The Customer Onboarding Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory and be responsible for: 

Responsibilities: 

• Collaboration with account contacts (General Managers, Foodservice Directors, Site Directors, etc.) to ensure account operational excellence and to identify incremental and cross-selling opportunities.
• Partnering closely with equipment deployment and service team to ensure account readiness for equipment and product deliveries.  Ensures smooth installations and account openings.
• New, and refresh, account training, utilizing technology and available support materials where possible to maximize coverage and efficiency.
• Ensuring Product Compliance with NPS-owned equipment & dispensers by actively conducting routine quality assurance assessments.
• Optimizing brand merchandising at the point of consumption.
• Communicating ongoing account service priorities with Service Supervisors & Technicians.
• Managing key aspects of customer relationships in CRM Salesforce including product orders, installation planning, and communication.

 

Qualifications:

• 2+ years’ experience in consumer product (ideally Coffee) operations or training, or foodservice customer support.
• Familiarity with Salesforce or other CRM systems is essential.
• Intermediate skills in Microsoft Office (Email, PowerPoint, Word).
• Ability to complete all physical aspects of a customer install, which include but are not limited to: lifting heavy boxes, equipment & materials across a property.
• Ability to work variable hours, including evenings and weekends, and to travel extensively.
• Ability to work autonomously & project manage various tasks without supervision, while collaborating & problem solving as a team.
• Ability to deliver customer satisfaction, which results in referrals, references, and repeat business.
• Ability to maintain high levels of communication and ensure excellent customer experience.

What we offer:

• Company Car: For your professional and personal use.
• Growth Opportunities: You own your career, and we provide limitless opportunities to grow.
• Total Rewards: You will receive excellent benefits and compensation.

 

 

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