Field Service Lead -Pennsauken, NJ (New Health Care Company)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Lead Pennsauken, NJ (Solventum) 

3M Health Care is now Solventum 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

The Impact You’ll Make in this Role 
 

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. 

Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities. 

As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: 

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols 
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment 
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements and compliance 
• Overseeing of local business operations to include metrics and required use of 3rd party couriers 
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment 
• Prioritizing equipment needs to execute daily customer support to including quantity, time frame and resource allocation 
• Processing documentation for delivery and retrieval of products, as well as loading & unloading medical devices and supplies 
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure. 
• Serving as the service center designee, assuming responsibilities as the person in charge of the location. 

Company Vehicle 

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.   

Your Skills and Expertise   

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: 

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND three (3) years of customer facing experience