VP, Client Technical Product Owner

Job Description:

Role Summary/Purpose:

The VP,  Client Technical Product Owner for the OnePay is responsible for guiding the design and delivery of cutting-edge technology solutions. This role collaborates closely with the client, Agile teams, and cross-functional stakeholders to shape architecture from concept through to post-production validation. This role also assesses existing systems, recommends scalable and effective designs, and leads the integration of innovative solutions—balancing enterprise goals with technical requirements.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Collaborate with clients, agile teams, and business stakeholders to gather requirements and deliver architectural guidance across all phases of the project or development lifecycle

• Identify and advocate for reusable design patterns and solutions to accelerate development cycles and ensure consistent high-quality delivery 

• Lead the client, agile teams, and cross functional stakeholders to seamlessly integrate recommended solutions into the production environment, and monitor post-release to ensure success

• Deliver cutting-edge technology solutions

• Engage early in the project lifecycle and maintain involvement through post-production validation

• Assess the existing systems architecture and collaborate to recommend solutions that enhance system effectiveness

• Identify the most suitable technologies for each challenge, carefully balancing the  architectural requirements with the enterprise’s business objectives

• Provide critical subject matter expertise of partner environment and processes

• Champion innovation by exploring creative approaches to overcome roadblocks, transforming “no” into “how” without compromising regulatory, security or operational standards

• Assist as On-Call point of contact as part of a rotation schedule to assist with production issues

• Travel to Synchrony and client locations as needed to Lead discovery sessions, project kick-off meetings, work-out sessions, etc. 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma / GED and 7+ years of Technology experience in the credit card, financial services, or technology industries 

• Minimum 4 years of experience in application architecture and design

• Minimum 4 years of experience in managing a solution architecture function.

• Ability to analyze, use structured problem solving and available tools, to troubleshoot incidents and identify root cause, action plans, impact and resolution.

• Strong analytical and technical skills

• Strong knowledge and working experience with Application Programming Interfaces (APIs) and related document/testing software (i.e. Postman, Swagger) and file transfers

• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban).  

• Proven experience in problem solving and negotiated solutions    

• Ability to travel    

Desired Characteristics: 

• Superior oral, written and client communication skills as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Proven track record as a strategic Technology business partner

• Expertise in gathering and defining product requirements 

• Results driven, strategic, conceptual and innovative thinker 

• Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and companies technical knowledge (financial services) customer experience focus Proactive, self-starter and collaborative leader 

• Experience managing offshore resources, organizing and motivating diverse cross-functional teams. 

• Strong business acumen and superior decision-making skills 

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization. 

• Familiarity with data encryption/PII data protection standards, and related technologies.  

Grade/Level: 12