Toyota Service Retention Coordinator

Description

Are you a confident communicator who enjoys helping people and making connections? Are you looking for a role where your personality and hustle directly impact customer satisfaction and dealership success? Toyota of Bozeman is hiring a Retention Specialist to keep our customers informed, engaged, and coming back for the service they need!

• Reach Out with Purpose – Call, text, and email Toyota customers who are due—or overdue—for service and maintenance.
• Keep It Friendly & Focused – Use a warm, helpful tone to remind customers about the importance of vehicle care and help them schedule their next service appointment.
• Stay Organized & On It – Track outreach, follow-ups, and appointment bookings using our dealership CRM.
• Work the Service Cycle – From oil changes to major maintenance milestones, you’ll keep our Toyota drivers on schedule and on the road.
• Be a Customer Hero – Provide timely answers, helpful suggestions, and a positive experience that keeps guests coming back to Toyota of Bozeman. 

Benefits:

• Hourly Pay + Performance Bonuses – A reliable base wage with the opportunity to earn more based on your results.
• Career Growth Opportunities – We invest in training and promote from within.
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) and matching
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Employee Discounts and vehicles, parts and services across all of our stores!
  
   

Requirements

? Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.

? Keep a neat and orderly workstation.

? Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the BDC Managers operate the Business Development Center productively and efficiently.

? Follow Ressler Motor Company’s Philosophy, Values and Mission Statement.

? Maintain and wear all required safety and health personal protective equipment in the manner recommended by the equipment manufacturer.

? Follow all safety and health procedures to ensure a safe work environment.

? Any other duties as assigned by management

? High School Diploma or equivalent.