Sales Performance Operations Lead

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Position Summary

The Sales Performance Operations Lead owns the systems, data, and processes that drive Sales Force Development's impact on producer performance. This role bridges the gap between SFD's strategic vision and operational execution, ensuring that coaching programs are measurable, learning systems are integrated, and leadership has the data needed to make decisions. As SFD evolves from traditional training delivery toward tradecraft development and AI-enabled performance support, this role will be critical in operationalizing that transformation.

We are open to any US or Canadian city by a local HUB office.

Key Responsibilities

Performance Analytics & Reporting (40%)

• Build and maintain dashboards tracking producer performance KPIs including quota attainment by coaching engagement, time to first validated deal, producer attrition rates, and coaching territory variance

• Pull and synthesize data, new hire cohort tracking, and revenue systems to produce monthly and quarterly performance reports for SFD and sales leadership

• Identify coaching effectiveness gaps across territories and regions; surface data-driven insights that inform coaching assignments and program design

• Develop the measurement framework for new SFD initiatives, including tradecraft curriculum and AI-enabled performance support tools

Learning Systems Management (30%)

• Administer and optimize Hub's learning management system (LMS), ensuring content is organized, completions are tracked, and producer learning journeys are coherent

• Integrate LMS, Seismic, and VAST video library into a unified learning ecosystem that supports the producer development lifecycle

• Partner with content developers (Programs and Development team) to ensure learning assets are properly tagged, discoverable, and aligned to competency frameworks

• Manage system vendor relationships, license utilization, and technical support escalations

Program Operations (20%)

• Manage new sales producer cohort logistics including enrollment tracking, funding status, milestone monitoring, and validation documentation

• Administer quota tracking for both Schedule 1 (active support) and Schedule 2 (independent) sales performance tracks

• Coordinate early-career session scheduling, attendance tracking, and regional coordination

• Support coaching territory assignments and workload distribution across US and Canadian regions

Curriculum Design Support (10%)

• Conduct needs assessments and task analyses to identify skill gaps for middle- and senior-level producer development programs

• Translate tradecraft requirements into curriculum specifications that inform content development priorities

• Partner with regional coaches and sales leadership to document best practices and institutional knowledge for codification into learning assets

Qualifications Required

• 5+ years of experience in learning operations, sales operations, or performance analytics roles

• Demonstrated proficiency with LMS administration, reporting tools (Excel, Power BI, or similar), and data visualization

• Experience managing learing systems integration across multiple platforms (LMS, CRM, sales enablement tools)

• Strong analytical skills with the ability to translate data into actionable insights for non[1]technical stakeholders

• Excellent project management skills; able to manage multiple concurrent initiatives with competing deadlines

• Bachelor's degree in Business, Education, Human Resources, or related field (or equivalent experience)

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