Sr Director, Product Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Director, Product Management

What does a successful Sr. Director, Product Management do at Fiserv?
As a successful Sr. Director of Product Management in the Merchant Acquiring organization, you will ensure that Fiserv delivers on its commitments to our clients. You will serve a meaningful role in driving solutions while ensuring client satisfaction and partnership with stakeholders across the company.

What you will do:

• Collaborate with sales and marketing teams to create and update collateral that showcases platform capabilities and aligns with customer needs.
• Develop comprehensive documentation, including user guides and technical resources, to support sales efforts and facilitate customer education.
• Oversee the product roadmap, driving the development of new features focused on payment streamlining, integration of new payment methods, fraud prevention, and enhanced reporting capabilities
• Lead platform rationalization and consolidation efforts to streamline operations, eliminate redundancies, and optimize resource utilization.
• Oversee the development of new functionality, implementations, and operational support for eCommerce processing
• Lead product innovation sessions focused on payment solutions, collaborating with clients to streamline customer experience and drive growth
• Collaborate with account teams to scope and define implementation work, ensuring successful go-live for clients
• Troubleshoot and provide solutions for client issues encountered during processing, ensuring timely resolution and minimal disruption to business operations
• Managed product development across multiple pods, ensuring timely and high-quality delivery of client/product requirements
• Engage with clients on how to solve for specific business needs, including consulting and solution recommendations based on software functionality
• Partner with clients on how to use technology while continuing to achieve business/compliance goals
• Partner with product managers, sales and technology to support implementation and platform changes
• Support IT counterparts with design and/or development of solutions for client specific requests
• Assist with resolution of technical client requests that require research and/or non-developer implementations

What you will need to have:

• Bachelor's degree in business, technology or a related field required 

• 10+ years product management experience 

• 5+ years people management experience 

• Proven knowledge of APIs and related systems 

• 7+ years of experience in the Payments or Financial Services Industry 

• 7+ years of experience with business architecture and/or translating business requirements into, (high level) solutions 

• Experience vetting technical requirements with clients 

• Strong experience in relationship building, with both Internal and External business partners 

What would be great to have:

• Technical or solutions consulting experience 

• Experience with agile methodologies that leverage scrum teams and pods 

• Background and experience generating revenue growth for clients by finding opportunities to utilize product or service functions 

• Experience with championing and providing consulting recommendations to support system enhancements/modernization 

*In order to be considered, you must be legally authorized to work i