Vice President Clinical Operations

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization.  OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit  https://www.orthocarolina.com/about-us  

OrthoCarolina is currently searching for a Vice President of Clinical Operations to join our Leadership team in Charlotte.

The Vice President of Clinical Operations is responsible for planning, organizing and directing Clinic Operations. This is an extraordinary opportunity for an operational leader who excels at embedding technology into daily operations, driving efficiency, and delivering outstanding stakeholder (patient, team member and practitioner) experiences. You will partner with our Chief Clinical Operating Officer (CCOO) to drive strategy, enhance operational effectiveness, and implement systems that ensure a seamless patient journey across multiple sites.

Essential Functions: 

• Facilitates development of departmental mission, goals, policies, procedures, budget, work standards for clinical departments/areas. 

• Manages clinic operations and assists the Chief Clinical Operating Officer in developing and implementing the clinic’s strategic long- and short-range plans and its business plan and works closely with the CCOO in forecasting and preparing annual budget and financial statements.  

• Compiles/analyzes data, prepares and presents statistical information on performance of department(s), productivity, activity and budget to CCOO, Operations Committee and Executive Committee.  

• Responsibilities include directing, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with governmental and other regulatory standards. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensures the development and delivery of education programs for the whole staff in department. 

• Develops strategic vision/plan for the department, which includes anticipated capital expenditures, manpower needs, space, equipment, supply and the addition of new technology. 

• Drive digital transformation efforts across scheduling, intake, communication, and clinical workflows.  Implement real-time data dashboards and KPI tracking to support proactive decision-making.

• Works with management team to identify long-range information system needs and establish priorities for system upgrades and modifications and makes recommendations to enhance information systems and promote more efficient, cost-effective Clinic operations in line with organizational goals.  

• Represents clinic and interacts with regulatory agencies, insurance carriers, and other professional and community groups and maintains compliance with governmental regulations and industry requirements. 

Skills and Abilities: 

• Knowledge of management and organizational theory to supervise the operation of various departments including principles of employee development to train, delegate and mentor staff. 

• A technology-savvy operational leader who has embedded systems and technology into workflows in complex, high-volume environments.

• A strategic thinker with a proven ability