US Service Management Head

Job Title: US Service Management Head

Department: Technology

Location: New York

Corporate Title: Executive Director

 

The pay range for this position at commencement of employment is expected to be between $220,000 -$270,000 per year* (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

 

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Department Overview:

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. 

Key Responsibilities:

Production Operations Management

• Oversee production stability and performance of CTO systems across the US, including desktops, servers, databases, network infrastructure, storage systems, and identity management
• Ensure seamless operation of critical technology infrastructure supporting our financial services operations
• Monitor and optimize system performance to meet stringent financial services availability requirements

Stakeholder Management & Collaboration

• Collaborate effectively with local Application Production Support Teams and global CTO Product teams
• Exercise matrix responsibility for local operational staff across multiple business units
• Manage relationships with diverse stakeholders across Wholesale Banking, Asset Management, and Wealth Management divisions
• Balance local Japanese business requirements with global standardization initiatives

Platform Migration & Service Excellence

• Lead the operational aspects of migrating applications to standardized group platforms
• Maintain and improve stability and service levels during complex system transitions
• Develop and implement strategies to minimize business disruption during consolidation activities
• Establish robust testing and rollback procedures for critical system changes

Risk Management & Compliance

• Proactively manage IT Operational Risk in accordance with regulatory requirements
• Maintain strong relationships with control functions including Internal Audit, Risk Management, and Compliance
• Ensure adherence to financial services regulatory standards and internal governance frameworks
• Implement and maintain operational resilience capabilities

Global Operations Integration

• Function as an integral part of our global "follow the sun" operational model
• Support Major Incident Management processes across time zones
• Participate in Cyber Security incident response and recovery procedures
• Contribute to enterprise-wide Operational Resilience initiatives

Required Qualifications:

Experience & Education

• 15-20 years of progressive experience in Production Support and Major Incident Management
• Bachelor's degree in Computer Science, Engineering, or relat