Group Product Manager - Sales Lead Management

Job Description

Group Product Manager – Sales Lead Management

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Warren (MI), Mountain View (CA), Austin (TX), or Roswell (GA) three times per week, at minimum. This position can be located at any of these locations.

General Motors’ Sales Lead Management team revolutionizes customer engagement throughout their shopping and buying journeys by leveraging advanced lead management solutions and analytics. Our team ensures a seamless, personalized experience that meets customer needs and drives business results.

There’s never been a more exciting time to come and join the General Motors and we would love to hear from you if you are passionate about disruption, like to see an immediate impact from your actions, and want to help us build a world with zero crashes, zero emissions, zero congestions!

The Role

We are seeking a dynamic and experienced Group Product Manager to lead our Sales Lead Management team. This role is critical in driving the development and optimization of our lead management solutions, with a strong emphasis on Salesforce integration, analytics, and cross-functional collaboration.

The ideal candidate will possess a deep understanding of lead management systems, exceptional product management skills, and the ability to mentor and align diverse teams towards common goals.

Key Responsibilities:

• Lead the strategy, development, and execution of our global lead management solutions.

• Utilize lead management analytics to drive data-informed decisions and optimize lead conversion rates.

• Mentor and develop a team of product managers, fostering a culture of continuous improvement and innovation.

• Collaborate with cross-functional stakeholders, including sales, marketing, and engineering, to ensure alignment and successful product delivery.

• Define and prioritize product features and enhancements based on customer needs, market trends, and business objectives.

• Monitor and analyze product performance, providing regular updates to senior leadership.

• Collaborate with customer-facing team to gather feedback and gain insights into the pain points and needs of automotive sales teams and customers to drive customer satisfaction.

What You’ll Do

Leadership & Team Management: Manage and mentor a team Product Managers, building a high-performance culture centered on excellence, innovation, and continuous learning. Foster professional growth by implementing targeted training programs that enhance skills in customer-centric thinking, data analysis, and modern product management practices, ensuring the team is equipped to drive impactful results.

Domain/Market Understanding: Demonstrate a deep understanding of market dynamics, including customer needs, technological trends, and competitive landscapes. Regularly monitor emerging trends and customer behaviors, leveraging insights to shape product strategy and influence broader organizational direction. Identify potential market opportunities or threats, helping to align product vision with market realities.

Vision & Strategy: Craft and communicate a compelling, long-term product vision that aligns with the company’s goals and inspires cross-functional alignment. Own the strategic direction for multiple products, ensuring consistency with broader business objectives. Influence company direction through product leadership, driving initiatives that contribute to the organization’s growth and success.

Prioritization, Trade-offs, & Sequencing: Oversee the prioritization, trade-offs, and sequencing of work across product areas, balancing competing priorities to maximize business impact. Guide resource allocation and manage stakeholder expectations, ensuring that product decisions align with strategic objectives and deliver meaningful value to the business.

Customer-Centricity: Champion a customer-obsessed approach, creating products that deliver delightful, impactful user experiences rooted in customer needs, data, and feedback. Drive a customer-centric culture within the organization, ensuring that every product decision prioritizes the customer and fosters long-term engagement and satisfaction.

Product Requirements & Documentation: Translate high-level product vision and strategies into clear, actionable requirements that align cross-functional teams toward successful execution. Oversee the documentation process, ensuring that product requirements meet both business and technical needs while aligning with the strategic goals of the organization.

Quality Management: Set and uphold high-q