Fast Track Claims/Eligibility Specialist

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); US West

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 72888

 

The Role at a Glance

We are excited to bring on a highly motivated Fast Track Claims/Eligibility Specialist to our ever-growing claims organization.   
 
As a Fast Track Claims/Eligibility Specialist, you will be responsible for conducting initial and ongoing interviews with claimants, contacting employers to secure necessary eligibility information, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment, then please read on!

What you'll be doing

• Deliver on routine work independently and may make routine decisions, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Perform tasks by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
• Process STD claims for payment or denial in accordance with established procedures and guidelines.
• Perform an eligibility review on new, incoming claims.
• Ability to perform repetitive tasks while maintaining speed of work, accuracy, and attention to detail without loss to productivity.
• Support and promote change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Provide superior customer service to internal and/or external stakeholders, recognizing what needs to be done to meet customer needs while demonstrating flexibility and responsiveness.
• Starting Compensation: $19.55 per hour

What we’re looking for

Must-haves:

• High School diploma or GED  
• 1-2 years of experience in customer service 
• Strong written and verbal communication skills 
• Excellent organization skills with the ability to multi-task

Nice-to-haves:

• Experience with disability and/or absence management 
• Strong mathematical skills for payment calculations

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

• A clearly defined career framework to help you successfully manage your career

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

Pay Range: 19.55 

 

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporati