Service Technician

Job Title: Regional Operations Manager – Residential Solar
Department: Operations
Reports To: VP of field Operations
Location: Hudson MA
Employment Type: Full-Time

Job Summary
The Regional Operations Manager oversees all field operations for residential solar projects
within their designated branch. This role is the primary driver of operational excellence,
responsible for leading, hiring, and training high-performing teams of solar installers and service
technicians.
The Manager ensures every project is completed with maximum quality and efficiency by
bridging the gap between the warehouse, project management team, and the job site. Key
responsibilities include:
● Project & Resource Oversight: Coordinating with Project Management and home
owners to build efficient daily schedules that prioritize the most important work and have
the correct team members with the correct equipment going to complete projects in the
most efficient schedule possible.
● Operational Readiness: Managing warehouse organization to ensure all teams depart
each morning with accurate job packets, proper equipment, and an actionable plan.
● Quality Control & Documentation: Performing comprehensive project reviews and
enforcing strict site protocols. This includes ensuring all project photos and notes are
submitted in real-time before teams leave the site to allow for immediate project
disposition.
● Performance Leadership: Driving key metrics around production volume and customer
satisfaction while ensuring strict adherence to safety rules, punctuality, and workmanship
standards.

Key Responsibilities
● Field Team Leadership & Management
○ Be the first one in the office every morning at 5:50 am, prepare and set field
teams up for success.
○ Directly supervise and mentor regional field teams, including installation crews
(roofing, electrical) and service technicians (warranty repairs, system
troubleshooting, maintenance).
○ Recruit, train, onboard, and performance-manage field personnel and
subcontractors to maintain a high-performing, safety-conscious workforce.
○ Review and approve payroll & time tracking of all direct report field employees
○ Track all Time off requests- Approve and relay to the PM team for effective
scheduling.

● Daily Scheduling & Appointment Management
○ Oversee daily appointment scheduling, dispatching, and real-time status updates
across all active installation and service work orders.
○ Ensure field teams update project management software/CRM (Salesforce-Field
Service) daily with accurate progress notes, photos, completion status, change
orders, and any issues/delays.
○ Monitor and resolve scheduling conflicts, weather-related adjustments, permitting
delays, or material shortages to minimize downtime and maintain high project
completion rates.
○ Actively troubleshoot and problem solve with team members on site to avoid go
backs.

● Project Oversight & Review
○ Review all active residential solar projects daily to verify scope, quality, feasibility,
budget adherence, and timeline progress.
○ Perform detailed project audits including site readiness, installation quality
(mounting, wiring, inverter setup, panel alignment), interconnection status, and
final commissioning.
○ Identify and correct deficiencies early;
○ Collaborate with project coordinators, design/engineering, permitting, and sales
teams to resolve bottlenecks and ensure smooth handoffs.

● Operational Excellence & Process Improvement
○ Drive key metrics: jobs per crew per week, first-time completion rate, service
ticket resolution time, safety incident rate.
○ Implement and enforce standardized field processes, quality checklists, and
safety protocols.
○ Analyze operational data to identify trends, inefficiencies, or training needs;
recommend and execute continuous improvement initiatives.

● Safety, Compliance & Customer Experience
○ Champion a zero-incident safety culture; lead weekly safety toolbox talks and
ensure all team members complete required certifications.
○ Ensure full compliance with local, state, and federal regulations, utility
interconnection rules, building codes, and company policies.
○ Serve as an escalation point for field-related customer concerns; partner with
customer service to maintain high satisfaction and low callbacks.

● Facilities, Vehicles, & Resource Management
○ Manage regional field labor, material usage budget.
○ Coordinate material procurement, inventory, and logistics to prevent delays.
○ Oversee fleet allocation, organization, maintenance, and safety.
● Perf