Staffing and Training Manager

Job DetailsLevel: EntryJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Full TimeAbout Us  

Activated Insights, a leading Software-as-a-Service (SaaS) company in the long-term and post-acute care space, is seeking a driven and knowledgeable Staffing and Hiring Manager.

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.   

 

What Sets Activated Insights Apart:   



We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.  





Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.  





A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.   





Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.  


QualificationsWhy Is This Role So Special? 

The Hiring & Staffing Manager plays a critical role in ensuring the Satisfaction Research Call Center (SRC) is fully staffed, prepared, and operating efficiently each day. This position leads recruiting, hiring, onboarding, and workforce planning efforts, directly impacting team performance and overall operational success. 

This is a highly visible, hands-on role that blends strategy with day-to-day execution. From forecasting hiring needs to opening the office each morning, this role helps set the tone for a productive and positive work environment. If you enjoy building teams, solving staffing challenges, and creating structure in a fast-paced environment, this is a great opportunity to make a meaningful impact. 

What We Offer You



Medical, dental, and vision insurance (medical cost shared; dental and vision employer-paid)


Employer-paid life and disability coverage


Managed Flexible Time Off (~20 days annually)


10 paid holidays


$250 annual wellness reimbursement


HSA & FSA options


Employee Assistance Program (EAP)


Virtual healthcare access



Core Responsibilities 

Recruiting & Hiring 



Forecast staffing needs based on business demands and performance goals 





Manage the full-cycle recruiting process including sourcing, interviewing, and hiring 





Coordinate onboarding and training to ensure new hires are set up for success 





Represent the organization at hiring events and within the community 



Staffing & Scheduling 



Create and manage employee schedules across multiple teams 





Monitor attendance, staffing levels, and coverage needs 





Ensure schedules align with operational demands and performance targets 





Adjust staffing plans proactively based on trends and business needs 



Employee Management & Retention 



Support employee engagement and retention initiatives 





Monitor turnover trends and implement strategies to improve retention 





Partner with leadership to address staffing challenges and improve team performance 





Maintain a positive and productive team environment 



Operations & Systems Management 



Maintain accurate employee data, schedules, and timecards in Paycom 





Ensure compliance with company policies and attendance standards 





Monitor key staffing and performance metrics 





Open and prepare the office daily to ensure operational readiness 



Internal Collaboration 



Partner with leadership to improve hiring, staffing, and retention strategies 





Communicate staffing updates, challenges, and solutions proactively 





Support process improvements related to workforce planning and scheduling 



Standards, Goals & Expectations 



Meet monthly hiring and interview completion goals 





Accurately forecast staffing needs at least two weeks in advance 





Maintain optimal staffing levels to su