Senior Procurement Operations & Client Service Desk with English & French

 

At Chain IQ, your ideas move fast.

 

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

 

 

Join our Team

 

It is an exciting time at Chain IQ and our team in Bucharest are looking for a Senior Consultant in Procurement Operations & Client Service Desk with English & French.

 

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

 

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

 

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.

Be the Point of Contact for internal business partners, external procurement partners and third-party providers, responding to queries as per the agreed resolution times, working with onshore functions to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities.

 

Responsibilities

We are currently seeking a Senior Consultant with English & French to join the Procurement Operations & Client Service Desk team. The Senior Consultant needs to be a dynamic, highly client-focused individual with proven experience within Procurement Operations & Supply Chain.

 

 

Main responsibilities will include:

 

• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources),  end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)
• Acting as the senior point of contact of internal and external client escalation and resolution as required.
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities
• Ensuring functional KPIs, SLAs and other performance objectives are met
• Responsible for maintaining an effective internal controls framework across all CIQ group
• Collaborate with cross-functional teams to streamline procurement workflows.
• Provide operational backup to the manager in case they are unavailable, offering operational support to colleagues.
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction

 

 

Requirements

 

• Languages:

English Fluent (spoken and written)

French Fluent (spoken and written)

 

• A bachelor's degree in business administration, supply chain management, finance, or a related field
• Minimu