Field IT support technician (Freelance)

We are seeking a highly motivated and experienced Field Technical Support Specialist (Freelance) to provide on-site support for hardware systems, primarily Point-of-Sale (POS) equipment, across multiple client locations. The ideal candidate has a strong technical background, is comfortable working independently in the field, and is committed to delivering excellent service.

Key Responsibilities:

* Install, troubleshoot, and maintain POS systems, peripherals, and other IT hardware.

* Perform routine technical support tasks, including equipment configuration and system updates.

* Use checklists and standard operating procedures to ensure quality and compliance.

* Document interventions, issues, and resolutions clearly in company systems.

* Communicate effectively with clients and internal teams via mobile apps, email, and other tools.

* Travel to various client sites using personal vehicle, sometimes on short notice.

* Ensure proper handling of devices and maintain records as per legal and operational guidelines.

Preferred Qualifications:

* Previous experience in customer-facing technical roles.

* Basic knowledge of networking or Windows-based systems.

* Experience working with ticketing systems and remote support tools.

Requirements

* 3+ years of experience in technical support, specifically in hardware and POS systems.

* Strong problem-solving skills and the ability to work independently in the field.

* Valid driver’s license and reliable personal vehicle.

* Availability to travel regularly to client locations within the region.

* Comfortable using **mobile applications, checklists, and email tools.

* Legal authorization to work in the United States.

* English level B1+ or higher (speaking and reading technical instructions).

* Strong organizational and documentation skills.

Benefits

* Competitive salary and mileage reimbursement.

* Ongoing training and career development opportunities.

* A dynamic work environment with a focus on innovation and quality service.