Jobs and Careers

Financial Systems Analyst, Zuora

United Statesfull_timeVerifiedPosted 25 Apr 2023

About the role

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Financial Systems Analyst, Zuora to join our growing Finance team. In this role you will be supporting our new billing platforms and will be the subject matter expert for designated billing systems. This position consists of both technical and functional tasks that will play an integral role in building out Brightspeed billing platforms. This position will report to the Manager of Financial Systems as part of the Finance organization.

As Financial Systems Analyst, Zuora, you will have the following duties and responsibilities:

Analyze the performance of our digital billing system, provided by the Zuora platform and integrate with both Salesforce and ServiceNow
Monitor key metrics, research issues, assist with triage and/or resolution of issues, and identify fixes and enhancement opportunities
Act as the lead support to help drive the delivery of fixes and enhancements. This includes:
Assist program Manager and finance teams with assessing impacts of new projects
Participate in Technical discussions and define Zuora related requirements for cross-functional projects that interface with billing
Partner with both our agent Channel and finance teams to identify and reproduce customer issues. Conduct initial triage and troubleshooting, collaborate with internal teams, and escalate to vendor teams as necessary to resolve the issue in a timely manner.
Work with our IT partners and scrum teams to support all production issues and enhancement requests
Perform Zuora system administration tasks

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Bachelor’s degree in finance, management or economics
8+ years of relevant Zuora experience
Advocate a creative atmosphere which facilitates outside the box thinking and can handle group facilitation, mediation, and conflict resolution
Ability to stay customer focused while driving changes that simplify and improve the customer ‘s billing experience
Ability to work closely with leadership, product, and marketing to prioritize and manage new enhancements and IT workload
Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities
Be a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the business
Strong customer focus, with an ability to remain calm under pressure

#LI-AK1

Additional Information

All your information will be kept confidential according to EEO guidelines.

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: