Harvest Restaurant Host

DUTIES & RESPONSIBILITIES

•    Greet guests in a professional manner using guests name upon arrival and departure.
•    Control the flow of work in the room by seating guests in a rotation of stations, while maintaining accurate guest lists and adhering to and enforcing all restaurant standards. 
•    Inform guests of daily activities and be able to “sell” The Ranch. Meet all phone etiquette standards. 
•    Assign opening and/or closing servers' dining sections via iPad.  
•    Review dining sections for open tables to ensure completed lists of setups of all stations.  
•    Handle the reservation system, take incoming telephone calls, and note reservations and special requests by guests.
•    Review Open Table system to ensure reservations are not overbooked. Email and call guests to confirm reservations.
•    Engage with guests using FORBES and the Ranch at Laguna Beach standards to ensure a positive experience.
•    Communicate with Servers and restaurant staff regarding special occasion guests coming in.

NOTE: This description is not intended to be all-inclusive.  Other related duties may be assigned as required in addition to the principal duties outlined above.  

Supportive Functions
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch at Laguna Beach.

•    Perform general clerical tasks, including maintaining reservation books and reviewing daily arrivals and VIP guests.
•    Assist in table setting and general dining room maintenance during peak periods. 
•    Perform other duties as requested, such as executing special guest requests.
 

REQUIREMENTS FOR THE POSITION

Education and Licensing: 
•    High school or equivalent education required.  
Skills and Experience:
•    Minimum of one year experience in public contact or customer service position required.  Preferred restaurant/hospitality experience. 
Grooming:
•    All team members must maintain a neat, clean, and well-groomed appearance per The Ranch standards.

Competencies:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

•    Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
•    Must be able to read and write to facilitate the communication process.   
•    Requires good communication skills, both verbal and written. 
•    Knowledge of appropriate table settings and service ware.
•    Knowledge of all menu items, prices, and general service procedures.
•    Ability to describe all menu items and methods of preparation.
•    Ability to notify management of any inappropriate behavior from the guest, such as intoxication.
•    Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.
•    Must possess basic computational ability.   
•    Must possess basic computer skills. 
•    Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights. 

PHYSICAL DEMANDS

•    Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental 
•    Must be able to stand and exert well-paced mobility for up to 4 hours in length.
•    Must be able to exert well-paced ability in limited space.
•    Must be able to lift up to 15 lbs. on a regular and continuing basis.
•    Must be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
•    Must be able to exert well-paced ability in limited space. 
•    Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
•    Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
•    Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
•    Vision occurs conti