Creative Program Manager, Square Banking

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As the Creative Program Manager, you will be responsible for the strategic development and the daily tactical execution of a variety of creative workstreams. This is a role within Square’s Banking Design and Creative team and will help us develop the way we scale our team and operations globally. You will report to the Program Management lead and work with Marketing, Product, and Creative leads, across a variety of products, channels and markets. 

The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper-organized and keep the team upbeat even in frustrating situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.

Success in this role means that your creative team will have the time and energy to focus and deliver excellence.

You Will:

• Define strategic initiatives that improve the team’s processes, tools, infrastructure, and workflows

• Identify potential issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs

• Manage multiple active and upcoming projects by defining scope, timelines, milestones, resource needs, budgets, and deliverables

• Track progress, understand dependencies, and communicate status to project stakeholders

• Partner with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows

• Be the point person to promote communication of creative project status – project status and progress, documenting action items, following up with owners on commitments, and ensuring expectations are clear

• Cultivate, negotiate and manage relationships with team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery

• Collaborate with external contributors and agencies

Qualifications

You Have:

• 4+ years experience as a project manager, program manager, or producer either in a design firm, ad agency, or a part of an in-house creative team.

• Experience managing creative production (video, photography, asset development)

• An ability to scope, budget, and project plan

• Familiarity with managing and partnering with in-house creative studio teams (production design, design technology) and localization processes

• Experience sourcing, onboarding and managing contract talent 

• Experience implementing and structuring new processes at scale within creative teams

• An affinity for creating culture for product and design communities, and bringing people close together

• Skills in industry standard project management software, workflows and tool sets

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600
Zone B: USD $116,800 - USD $142,800
Zone C: USD $110,500 - USD $135,100
Zone D: USD $100,500 - USD $122,900

To find a location’s zone designation, please