Director, Learning Programs and Deployment, US and Canada

Talent Development at Marriott is positioned to fuel performance, enrich lives, and accelerate reinvention. With a disciplined focus on this vision, the opportunity exists to transform Marriott from a traditional training organization to one that enables the company to be more agile and innovative, and therefore competitive – a true learning organization. 

The Director of Learning Programs & Deployment is a key member of the US/CAN Learning organization and will provide alignment of operational leadership to their respective areas of responsibility. This leader will contribute a high level of specialized knowledge to support discipline and/or function objectives. This resource will lead the Program Management, Deployment, and Communications for programs and initiatives related to the overall strategy for training across all brands in the US/CAN.

This resource will be accountable for developing operating plans and processes within its respective areas. Additionally, the Director of Learning Programs & Deployment will oversee the execution of learning deliverables to ensure program alignment with the business priorities, and define the overarching training strategy for all brands within the continent working in conjunction with Global L+D. This position will work closely with key business partners/stakeholders (e.g. Brand, HR Business Leaders, US/CAN HR Leadership) to define the overall short and long-term learning strategies that support the business objectives.

This position will have specific focus on brand & discipline learning deployments from Global L+D, Leadership Nomination programs, and key Leadership Development programs (e.g. Emerging Leader Program (ELP), Luxury University). In addition will have a large focus on project management as new initiatives and programs are rolled out within the US/CAN Learning Organization.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Expected Contributions – Essential Job Functions

The expected contributions and essential job functions of this role fall into the following key work domains:

• Program Management:  Manages all operational aspects of continent learning and leadership programs including scheduling, certifications, meeting project deadlines, tracking to enrollment targets, managing nominations and content programming.
• Deployment: Develop effective launch plans based on learner and stakeholder needs, while ensuring that the right tools and resources are available to deliver learning programs successfully and seamlessly for continent hotels and learners.
• Communications: Oversees communications for US/CAN learning deployments, marketing collateral and leadership development programs. 

Key Accountabilities

Core Work Activities: 

• Primary liaison to Global L+D prior to deployment and delivery including Brand Talent (BT), Performance Advisory Team (PA) as well as Deployment Team and Development Team and Global Learning Alliance Committee (GLAC) as appropriate
• Directs US/CAN Deployment Senior Manager and Senior Manager Communications to ensure effective deployment of all learning initiatives across the continent
• Oversees Program Management for all training delivery projects/programs and ensure resources are appropriately allocated to meet project deadlines, budget goals and changing business and/or market needs 
• Assists in the development of training delivery strategies for US/CAN disciplines in all brands 
• Actively engages Corporate and Continent stakeholders to refine training and deployment strategies for all brands including managed and franchised hotels.
• Provides recommendations to improve the effectiveness of training delivery processes or programs.
• Communicates training strategies to Corporate and Continent leadership and gains consensus.
• Partners with US/CAN HR and Learning leadership, anticipates challenges and create training strategies that focus on talent and skill development thereby strengthening Marriott’s competitive advantage.
• Establishes measures of success, builds agreement within the team and holds the training team accountable for meeting high standards of training delivery.
• Manages project budgets and business cases on training efforts and executes against agreed upon project budgets and timelines. 
• Utilizes strong training and field experience to ensure training meets the needs of the audiences represented and is effective as a learning and development vehicle.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Analyzes information and evaluates results to choose the best solution and so