Customer Business Director (Onsite)

Date Posted:

2026-06-22

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The customer business organization inside Pratt & Whitney is responsible for listening to and sharing the voice of customer, and leading cross-functional customer-facing teams to deliver on our commitment to enable customer success. We are looking for qualified business professionals who have the passion and commitment to excellence. We will welcome you into a tight-knit team that takes our mission personally.

We have the exciting opportunity for a Customer Business Director role reporting to the Regional Vice President, Customer Business – Asia Pacific and India Region. The selected individual will be responsible for direct customer relationships and key account management, including strategic leadership and sales in the region.  This person will be responsible for leading the Customer Focus Team (CFT) team in managing the full range of Pratt & Whitney sales and support services to commercial customers, including robust relationship development and account management, identifying market opportunities and establishing ongoing rapport with customers to grow business backlog and market share.

The individual will meet frequently with current and prospective customers to manage relationships, gain and communicate insights into customer issues and requirements, and ensure customer awareness of P&W products and services.  Expected to share vision, gain consensus and lead cross-functional CFT in support of all corresponding commercial initiatives.

International/regional travel will be required.

What You Will Do:

• Develop strong customer relationships at assigned accounts.

• Establish, maintain and extend relationships with airframers, government and regulatory agencies, and other industry players to promote P&W CE products and services

• Provide customer leadership and strategy as the single-point expert on customer organization, and

• Collaborate effectively with P&W and global teams based in the assigned region.   

 

Qualifications You Must Have:

• Bachelor’s degree and 10 years of experience or an Advanced degree and 7 years of aerospace, commercial aerospace experience

• Contract negotiation and opportunity | project management skills

• Experience in external facing (customer and | or supplier) focused role

• Influential leadership experience in leading teams within a dynamic, cross functional organization.

Qualifications We Prefer:

• Sales experience

• P&W Products and Services knowledge

• Degree in Finance, Legal or STEM

• Effective interpersonal skills, relationship building and influencing abilities with internal and external customers

• Track record of attaining results through influence and collaboration

• Strong customer focus, industry knowledge, and demonstrated business acumen

• Experience delivering and communicating information at Executive levels (internally or externally)

• Experience in understanding commercial legal contracts, airline operations, economics & analysis preferred

Learn More & Apply Now

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and ma