Community Connector, Snohomish County Area

Molina Healthcare hiring is for a Field-Based Community Connector in or around the Snohomish County area. 

This role will be the non-clinical support for the Health Care Services team. Duties will include (but not be limited) to the following:

• Be the “Face of Molina” to our members. Meeting with them in their homes, or in the community to ensure they are getting the care and services needed. This includes introducing them to the Molina Case Management team and following up with members who have been hard to connect with.
• This role can expect 50% +/- local travel, meeting with members in the field. (Must have a valid driver’s license and a reliable vehicle).
• Reaching out to members (both in person and on the phone) to conduct post discharge screening. Referring members to the appropriate departments depending on the outcome of the screening.
• Assisting with Health Risk screenings.
• Assisting with reviewing additional program and special projects as needed and other duties as assigned. 

Highly qualified applicants will have the following experience:

• Familiarity with heath care systems, social services, and community resources. (Bonus, but not required in Managed Care, Medicaid, Health Plan or Health Insurance etc..)
• Previous experience in a community/patient/member facing role. 
• Ability to be a team player and also work independently.
• Great communication, both written and verbal.
• Able to display empathy and compassion for the members we serve.
• Must have a valid driver’s license and a reliable vehicle.  Molina will reimburse mileage.
• Must understand this role is 50% (+/-) Field Based.

If you live in/near the area listed previously and enjoy both community facing/field based as a way of being involved in and helping your community- We want to talk to YOU! This very important role will help others obtain the support necessary to better manage their health and wellbeing- 

KNOWLEDGE/SKILLS/ABILITIES

• Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.  HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
• Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
• Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits.
• Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.

REQUIRED EDUCATION: HS Diploma/GED
PREFERRED EDUCATION: Associate degree in a health care related field (e.g., nutrition, counseling, social work).

REQUIRED EXPERIENCE:

• Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances

PREFERRED EXPERIENCE:

• Bilingual based on community need.
• Familiarity with healthcare systems a plus.
• Knowledge of community-specific culture.
• Experience with or knowledge of health care basics, community resources, social services, and/or health education.

REQUIRED LICENSE, CERTIFICATION, ASSOCIATION: