Senior Commercial Loan Servicing Specialist

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist as part of the Commercial Banking Operations Division. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary
• Review and evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of financial services experience
• Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Experience supporting business execution, implementation, or strategic initiatives
• Experience updating and certifying procedures
• Controls management experience including the implementation of governance documents
• Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Skilled in reviewing and editing material authored by others
• Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Ability to complete quality control assessments of the work performed by team
• Able to recommend and document business procedures and best practices, identifying process gaps and offering alternatives
• Experience in serving as team lead or escalation point
• Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Partners with clients to review audience and develop strategy to address technical documentation needs

Job Expectations:

• Hybrid work schedule

Locations:

• Minneapolis, MN
• Irving, TX

This position is not eligible for VISA Sponsorship

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$77,000.00 - $133,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accid