Customer Experience Representative

 

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        Customer Experience Representative (CXR)

An opportunity exists to become a member of the D&D Technologies, US Customer Experience Team. This position will be part of a professionally run team and is integral to the growth and profitability of the company.  The successful applicant will exhibit an awareness of current industry trends.

Responsibilities:

• Support day-to-day operational activities of the organization’s customer experience functions
• Ensure customer orders are entered promptly and accurately
• Respond to customer inquiries for quotes, order status and shipment tracking
• Answer customer calls and provide pricing, availability, lead time and product recommendations

 

Skills/Qualifications:

• 2+ years of experience in customer service
• Strong organization and communication skills
• Competency is basic functions of Microsoft Office Suite
• Ability to work under limited supervision and can problem solve
• Ability to work in a high-volume department

 

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.