Senior Control Administrator - Alt Investments

Location: Louisville, KY and Canton, MA

This is a hybrid position primarily based in Louisville, KY and Canton, MA. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

 

We give you a world of potential   

When you join this dynamic team as a Senior Control Administrator - Alternative Investments you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.   

Computershare Issuer Services is a market leader with decades of experience to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future! 

Do your strengths consist of a passion for numbers with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Issuer Servicer lines of business?

If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

 

A role you will love

As our Senior Control Administrator, is a key role within the Alternative Investment (REIT) Team within the Special Issuance Group at Computershare. Under general supervision, you will support the management team as the subject matter expert on complex client and custodial initiated requests and become a subject matter expert for the team regarding processing, procedure and the day to day, interprets and provides guidance’s on legal requirements and processes and/or reviews general, sensitive, and complex transactions including the appropriate actions for deficient items. As Alternative investment clients are onboarded, responsible to ensure that Financial Advisor, Financial Institution and Custodial entities are set-up within the system in accordance with established protocols.  

Some of your key responsibilities will include:

• Deficient/Not in Good Order transactions – Review of deficient items and communication (email and verbal) with Custodians to cure deficient/NIGO items 
• AIP file review/acceptance daily and the testing and validation of AIP functionality ongoing 
• Research of Custodian reconciliation breaks. Involves the review, research and resolution of transfer transactions received from Custodians and payments made to Custodians made on behalf of accounts that under their control. After the completion of the research, the resolution to resolved the breakout of balance should be completed
• Responsible for the DTCC AIP file transmissions and associated review, file enhancement testing and validation.   Also, includes assisting in the analysis of business and user needs, documenting requirements, and recommending system deficiencies.
• Dividend Recon process (Monthly and Quarterly dividend payers) – Validation of Tax Treatment, Payment Election (Cash/DRP) and withhold for shareholder accounts prior to the dividend run. Post dividend – Validation of calculation, all Custodian payments (wire/check) output, AIP file data/reconciliation 
• Additionally, responsible for the pre/post ‘Control functions’ of the Dividend process for Alternative Investments clients, assisting in review of account coding, calculation validation, reconcilement and Custodian output validation
• Validation of New Client data and Custodian account set-up after the onboarding process, including Workflow, and Custodian database set-up and ongoing maintenance
• Special Projects to support the business, owning the project from start to finish 
• Daily review of information pertaining to processing feedback and procedural updates
• Responds to escalated complex inquires as needed per documented procedures
• Complete required internal training and compliance classes timely
• Required to work overtime and assist on other functions or departments during peak volumes to assist in meeting our clients service level agreements
• Other duties or tasks as assigned by management

Other key skills required for the role include:

• Bachelor's degree (B. A.) from four-year college or university; or a minimum of 3 years, preferred 5 years of Transfer Agent related experience